[Hiring] Senior Manager, Marketing Operations @Mission Lane

Role Description

You’ll drive forward our mission of empowering people to unlock financial progress by bridging the critical gap between creative strategy and technical execution for our direct mail marketing channel.

• Serve as the final quality gatekeeper for all marketing campaigns, ensuring every offer, term, and disclosure is perfectly mapped in our highly regulated financial environment.
• Own and execute the Direct Mail technology roadmap, partnering with Engineering and Data teams to design scalable workflows.
• Identify opportunities to automate data processing and campaign building, reducing manual steps and accelerating our time-to-launch.
• Lead the production lifecycle, managing print vendor relationships, postal logistics (USPS), and inventory to optimize pricing.
• Directly manage and develop the marketing operations team, fostering a culture of uncompromising attention to detail and continuous growth.
• Improve and maintain robust documentation and processes for responding to audits with transparency and integrity.

Qualifications

• 7+ years in Marketing Operations or Program Management, with specific experience managing complex, recurring direct mail cycles.
• Proven experience in a regulated industry where precision and compliance are essential.
• Technical proficiency in managing roadmaps and understanding complex data logic, such as segmentation and offer mapping.
• Experience managing direct reports and successfully influencing cross-functional technical teams like Data and Engineering.
• Hands-on experience managing print vendors, mail shops, and postal logistics.
• Ability to travel as needed.

Preferred Qualifications

• Direct marketing experience within the credit card or financial services industry.
• Experience moving a team from manual workflows to automated systems.

Compensation

• Annual full-time starting base salary range: $134,000 - $158,000.
• This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.
• Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits

• Comprehensive benefits plan, which includes paid time off.
• 401(k) match.
• Monthly wellness stipend.
• Health/dental/vision insurance options.
• Disability coverage.
• Paid parental leave.
• Flexible spending account (for childcare and healthcare).
• Life insurance.
• Remote-friendly work environment.