[Hiring] Senior Manager, Community Strategy @Scopely

Role Description

Scopely is seeking a Senior Manager, Community Strategy to join our Star Trek Fleet Command team in the US on a remote basis! This role is responsible for how Star Trek Fleet Command engages players at scale (1-to-many), ensuring that community platforms, communication, and engagement strategies align with player sentiment and business goals.

The Senior Manager will partner closely with Marketing and Player Experience (PX) to ensure community insights are reflected in player-facing communication, while helping maintain trust through transparency, feedback, and dialogue.

The Community Strategy team plays a critical role in connecting player sentiment with cross-functional teams, supporting alignment between what Marketing communicates and what players experience.

What You Will Do:

• Community Marketing Strategy (Primary Ownership):
  • Execute and evolve the global community strategy for Star Trek Fleet Command, including platforms, engagement models, tone, and feedback systems.
  • Manage and optimize community surfaces such as Discord, Reddit, and social platforms to drive engagement and healthy player interaction.
  • Support the development of community programs, including AMAs, developer updates, and player-facing initiatives.
• Cross-Functional Collaboration:
  • Partner with Product Marketing to provide community insights to inform messaging, positioning, and go-to-market plans.
  • Ensure community considerations are incorporated into campaign execution.
  • Partner with Player Experience (PX) to align community messaging with player support experiences.
  • Support consistent communication during launches, incidents, and high-impact moments.
  • Collaborate with Product and Live Ops teams to ensure community is informed and prepared for upcoming content and changes.
• Voice of the Player & Feedback Systems:
  • Gather and synthesize player sentiment across community platforms, social channels, and public discussions.
  • Identify key trends, risks, and opportunities, and share actionable insights with cross-functional partners.
  • Support feedback loops by helping communicate player concerns, updates, and decisions back to the community.
• Community-Led Content & Creator Support:
  • Support community-led content initiatives that drive engagement and authenticity.
  • Partner with Marketing and creator teams to align community efforts with broader campaign goals.
  • Help manage the community engagement calendar, ensuring consistent and relevant player interaction.
• Live-Service Communication:
  • Support community communication during key live-service moments, including feature launches, updates, and incidents.
  • Assist in coordinating messaging across platforms to ensure clarity and consistency.
  • Actively immerse in the STFC player community on a daily basis, engaging directly to understand player sentiment and inform communication approaches.
• Measurement, Reporting & Impact:
  • Track and report on community KPIs, including engagement, sentiment trends, and participation.
  • Provide regular insights that connect community behavior to player experience and business outcomes.
  • Use data to continuously improve community programs and communication effectiveness.
• Team Leadership:
  • Manage and develop a team of community managers and platform specialists.
  • Set clear execution standards and support team growth and performance.
  • Foster a player-first mindset and high-quality community engagement practices.

Qualifications

• 6–10+ years of experience in community, social, or player engagement roles, preferably in live-service games or entertainment.
• Experience managing community platforms and driving engagement at scale.
• Strong understanding of player sentiment, feedback, and community dynamics.
• Proven ability to collaborate cross-functionally in a matrixed environment.
• Data-informed mindset with experience using engagement and sentiment metrics.
• Strong communication skills with sound judgment and player empathy.

Bonus Points

• Experience working with large, passionate fandoms (e.g., Star Trek or similar IP).
• Familiarity partnering with Product Marketing and Player Experience teams.
• Experience supporting creator or influencer programs.

Benefits

• Comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off.

Company Description

Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences. Founded in 2011, Scopely is powered by its exceptional team and has been recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine.