[Hiring] Senior Ecommerce Marketing Manager @Jam+

Role Description

We are looking for a Senior Ecommerce Marketing Manager who can combine strategic thinking with deep, hands-on ecommerce execution. This person will own onsite merchandising and integrated marketing across Envelopes.com, JAM Paper, and Folders.com, while helping build and lead the merchandising capability behind those brands.

This is a senior operating role, not primarily a marketing-calendar or agency-management position. You will be accountable for how customers discover, navigate, evaluate, and purchase from a large, complex catalog with a long tail of SKUs. You will translate commercial priorities into a better Shopify experience, stronger merchandising, coordinated campaigns, and measurable improvements in conversion, average order value, retention, and revenue.

Deep, hands-on Shopify experience is essential. You must be comfortable personally working in Shopify while also setting direction, leading a team, and partnering effectively with developers, designers, analytics, lifecycle marketing, paid media, customer service, and sales.

Qualifications

• 7+ years of ecommerce marketing, ecommerce merchandising, or digital commerce experience, including meaningful ownership of business results.
• Deep, hands-on experience operating Shopify or Shopify Plus in a complex ecommerce environment.
• Experience building, managing, and developing ecommerce merchandising teams.
• Strong knowledge of ecommerce taxonomy, navigation, filtering, onsite search, product recommendations, collection strategy, product detail pages, and promotional merchandising.
• Strong people leadership, project leadership, and cross-functional influence.
• Commercial judgment and fluency in ecommerce performance metrics.
• A testing mindset and the ability to turn customer and performance data into action.
• Comfort using AI tools as a normal part of how you work.

Requirements

• Act as the senior business owner and hands-on operator for our Shopify storefronts.
• Personally work in Shopify to manage and troubleshoot collections, catalogs, navigation, onsite search, product detail pages, landing pages, promotions, product data, metafields and metaobjects, apps, and theme configuration.
• Translate business and merchandising needs into clear requirements for developers and agencies.
• Establish scalable Shopify operating standards across multiple brands.
• Identify friction in product discovery and the purchase journey, prioritize improvements, and ensure changes are implemented and measured.
• Build, lead, and develop a high-performing ecommerce merchandising team.
• Create a merchandising strategy for complex product categories and a long tail of SKUs.
• Own taxonomy, category structure, collections, filters, attributes, product relationships, cross-sells, bundles, recommendations, and other product-discovery levers.
• Develop repeatable processes for product launches, category refreshes, promotional merchandising, and ongoing catalog optimization.
• Use customer behavior, search data, conversion performance, inventory, margin, and commercial priorities to determine product prominence.
• Own the integrated ecommerce marketing and merchandising calendar across Envelopes.com, JAM Paper, and Folders.com.
• Ensure each initiative has a clear customer insight, commercial objective, success metric, owner, timeline, and post-launch learning plan.
• Develop hypotheses based on customer behavior and design fast, practical experiments to validate them.
• Own reporting and business reviews for ecommerce marketing and merchandising performance.
• Set clear priorities and coordinate work across merchandising, design, ecommerce, lifecycle marketing, paid media, analytics, technology, customer service, sales, and operations.
• Use AI to improve the speed and quality of campaign planning, copy development, creative ideation, customer-feedback analysis, research, testing, and recurring workflows.

Benefits

• Competitive benefits package including comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Life insurance.
• Generous paid time off to support your professional and personal well-being.

Company Description

Jam+ is an Equal Opportunity Employer. We recruit, hire, and promote without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, or any other characteristic protected by federal, state (NYSHRL), or local (NYCHRL) law.

We provide reasonable accommodations for disabilities, religious beliefs, and pregnancy-related conditions. To request an accommodation, please contact [email protected].