[Hiring] Senior Director, Market & Competitive Intelligence @Kaseya

Role Description

We compete in one of the most dynamic and consolidating markets in software, and we're looking for a leader to make sure we see it more clearly than anyone else.

As Director, Market & Competitive Intelligence, you'll report directly to the CMO and build a world-class intelligence function serving:

• Product Marketing
• Revenue Marketing
• Product Management
• Sales
• Customer Success
• Executive Leadership

You'll create a unified understanding of our customers, markets, competitors, buyer behavior, growth opportunities, and turn that understanding into decisions that shape how Kaseya positions, prices, sells, and wins.

This is a high-visibility role with regular exposure to the executive team, real influence over strategy, and the opportunity to build a function — and a team — from a strong foundation.

You'll answer questions that matter:

• Which customer segments create the highest long-term value?
• Why do customers buy, expand, renew, or churn?
• Which competitors represent the biggest threat, and how do we beat them?
• Where should Kaseya invest next?

Qualifications

• 10+ years of progressive experience in competitive intelligence, market intelligence, insights, analytics, product marketing, or corporate strategy
• 3+ years leading intelligence, insights, analytics, research, or strategy teams or programs
• B2B SaaS experience strongly preferred; experience in IT management, cybersecurity, MSP/channel, or infrastructure software is a plus
• Demonstrated success building or significantly scaling an intelligence, insights, or analytics function
• Hands-on experience with customer segmentation, Voice of Customer programs, competitive intelligence, and win/loss analysis
• Exceptional analytical and synthesis skills; you move from fragmented data to a clear, defensible point of view, and translate analytics into executive decisions
• Outstanding written and verbal communication; comfortable presenting to C-level executives and large sales audiences
• Strong cross-functional leadership; able to influence without authority across product, sales, marketing, and corporate development

Requirements

• Experience in private equity-backed or high-growth, acquisitive software environments
• Familiarity with the MSP ecosystem and its competitive landscape
• Experience with CI platforms (e.g., Klue, Crayon), analyst research (Gartner, Forrester, Canalys), and AI/ML analytics initiatives
• Experience in subscription and retention-based businesses
• MBA or equivalent advanced degree

Company Description

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material.

At Kaseya, we don't just raise the bar. We build it.