[Hiring] Senior Digital Loyalty Account Specialist @Philip Morris International U.S.

Role Description

The Sr. Digital Loyalty Account Specialist is responsible for developing and executing promotional offers and programs for PMI U.S.’s portfolio of products within Retail Customer’s Loyalty Platforms. This will primarily be accomplished through the use of data driven models, consumer insights, digital content and in-depth understanding of both brand and customer engagement strategies.

• Identify, build, and administer digital offers within Retail Customers’ digital loyalty programs and platforms that are consistent with and/or complimentary to PMI U.S. brands’ promotional strategies.
• Work closely with Field Sales and Marketing teams in developing digital offers for customer loyalty programs.
• Develop and maintain good working relationships with retail customer key decisions makers.
• Utilize various data systems to evaluate customer loyalty program performance and identify opportunities to drive efficiencies and expand customer loyalty program reach.
• Manage all administrative tasks in a timely manner and with consistency and accuracy.
• Plan and coordinate work activities according to priority.
• Establish efficient work procedures to ensure business objectives are met in a timely and accurate fashion.
• Challenge and propose improvements as necessary through the appropriate channels.
• Effectively and succinctly communicate ideas and issues internally and externally across PMI U.S. Field Sales, Brand, Marketing and assigned customer organizations.
• Play a key role in digital loyalty program trade spending budgets and forecasts.
• Other duties as assigned.

Qualifications

• Bachelor’s degree (BA, BBA, or BS) or equivalent relevant work experience required.
• Minimum 3 years combined experience in sales, brand management, and/or trade marketing in consumer-packaged goods industry required.
• Previous experience in digital marketing and/or loyalty programs a plus and not required.
• Customer management experience is preferred.
• Persuasive verbal and written communication skills.
• Strong financial and analytical skills.
• Attention to detail and exceptional project management and organization skills.
• Excellent computer skills.
• Demonstrated ability of problem solving and creativity.
• Legally authorized to work in the U.S.

Benefits

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of millions of smokers.