[Hiring] Program Manager, Customer Marketing @Aquent

Role Description

We are launching a new Customer Recognition and Awards Program designed to celebrate the professionals and organizations driving exceptional results within our global customer community. The program will recognize outstanding customer achievements through an integrated marketing campaign, customer storytelling, nominations, judging, and an awards ceremony at our annual customer conference in spring 2027.

We are seeking an experienced, highly organized, and proactive Customer Marketing Program Manager to lead the end-to-end execution of this initiative. This is a hands-on consulting opportunity for someone who thrives in a fast-paced, cross-functional marketing environment and knows how to turn strategy into execution.

You will serve as the central point of coordination across internal marketing teams, creative and web teams, legal, PR, customer advocacy, external agencies, and other business stakeholders.

The ideal candidate is someone who actively drives projects forward, anticipates what needs to happen next, follows up persistently, builds relationships across the organization, and takes ownership of getting things done.

The awards program is a new initiative, so the consultant will help bring several program components from planning through execution, including:

• Finalizing award criteria and categories
• Launching the nomination process
• Coordinating judging
• Developing customer stories
• Supporting winner recognition and post-event activities

Qualifications

• Demonstrated experience in project or program management within a marketing, customer marketing, customer advocacy, or related business environment.
• Experience managing complex, cross-functional marketing initiatives with multiple stakeholders, deliverables, and deadlines.
• Strong organizational and project management skills, with the ability to develop actionable project plans, identify dependencies, track deliverables, and drive execution.
• Experience working across multiple internal departments and coordinating with external agencies or partners.
• Ability to manage editorial workflows, content reviews, creative approvals, and stakeholder feedback.
• Strong written and verbal communication skills, including the ability to communicate effectively with senior leadership and cross-functional teams.
• Proven ability to independently manage projects from initial planning through final execution and completion.
• Comfortable working remotely and collaborating with geographically dispersed teams.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint, and other project planning tools.
• Availability to work approximately 20 hours per week during standard Eastern or Central business hours.

Requirements

• Experience in B2B marketing, customer marketing, customer engagement, or customer advocacy.
• Previous experience managing customer awards, recognition programs, loyalty initiatives, or customer engagement campaigns.
• Experience coordinating marketing programs involving nominations, applications, judging committees, and customer recognition.
• Experience supporting large customer conferences, events, or integrated marketing campaigns.
• Familiarity with website and landing page development, nomination forms, email campaigns, and digital marketing workflows.
• Experience working with Legal, Privacy, PR, and external agencies on marketing approvals, customer releases, and program guidelines.
• Familiarity with international marketing programs and customer communications across multiple geographies.
• Experience with LinkedIn or other social platforms involving customer recognition, co-marketing, or digital badges.
• Experience coordinating customer testimonials, case studies, success stories, and explainer videos.
• Familiarity with data privacy requirements, customer release forms, and marketing compliance considerations, including GDPR.

Benefits

• Remote engagement; no travel is required.
• Engagement anticipated to continue through the program wrap-up, with potential for additional Customer Marketing or Customer Advocacy project support depending on business needs.

Company Description

Engagement Details:

• Anticipated start: November 2026.
• Approximately 20 hours per week, with some flexibility depending on project needs and program activity.
• Eastern or Central time zone preferred to facilitate collaboration with primary stakeholders.