[Hiring] Part Time Merchandising & Partner Marketing Assistant @Sirius XM

Role Description

Working approximately 20 hours per week, you will support SiriusXM’s merchandising, ecommerce, and partner marketing initiatives through creative coordination, customer service, and operational support. Under close supervision, you will help ensure marketing assets, merchandise fulfillment activities, and customer inquiries are managed efficiently to support fan engagement and brand visibility.

You will assist in partnering with internal teams, external creative agencies, and fulfillment partners to help execute merchandising and marketing initiatives while maintaining a positive customer experience across SiriusXM ecommerce stores.

What You’ll Do

• Support partner marketing campaigns, merchandising initiatives, and promotional programs through routine project coordination and administrative support.
• Submit and manage creative tickets and asset requests for email, social media, ecommerce, promotional campaigns, and merchandising initiatives, following documented procedures.
• Coordinate with internal stakeholders and external creative agencies (including Fusion) to route requests, track status, and communicate updates to the lead/owner.
• Assist with the creation and delivery of email graphics, social media assets, hero banners, promotional campaign materials, and merchandise creative/artwork by gathering inputs and ensuring files are organized for review.
• Help maintain marketing calendars, campaign timelines, launch schedules, and creative deliverables by updating trackers and reminders.
• Track creative requests, revisions, approvals, and final asset delivery, escalating delays or unclear requirements to your manager.
• Organize and maintain partner asset decks, campaign documentation, creative files, and reporting materials.
• Assist with presentations, campaign recaps, and operational reporting as needed.
• Provide customer service support across SiriusXM ecommerce storefronts, responding to inquiries related to orders, shipping, returns, exchanges, and product questions, using standard templates and policies.
• Process customer orders, refunds, replacements, and returns in a timely and professional manner, escalating exceptions.
• Track merchandise shipments sent to hosts, talent, venues, partners, and live events.
• Maintain shipment tracking logs, delivery confirmations, and fulfillment records.
• Escalate customer service issues when appropriate and log recurring themes that may impact the fan experience.

Qualifications

• High school diploma required; coursework or degree progress in Marketing, Business, Communications, Merchandising, or a related field is a plus.
• Previous experience (e.g., internships, part-time roles, campus orgs, or customer service) is a plus, but not required.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment, with guidance from your manager.
• Experience working with creative teams, agencies, or vendors is a plus.
• Familiarity with ecommerce platforms such as Shopify, WooCommerce, or similar systems is preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
• Familiarity with Monday.com, Canva, Tableau, or Branch is a plus.
• Interest in digital marketing, merchandising, ecommerce, and fan engagement.
• Experience with automation and/or AI tools such as chatGPT, Gemini, etc.
• Must have legal right to work in the U.S.

Requirements

• At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience.
• We expect the base salary for this position to be $20/hour and will depend on your skills, qualifications, and experience.
• This role might be eligible for discretionary short-term and long-term incentives.

Company Description

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts.

• Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S.
• SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization.
• The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers.
• SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada.
• In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.