[Hiring] Member Engagement Manager @Clover Health

Role Description

Clover Care Services (CCS), including our In-Home Care (IHC) and Clover Care Visit (CCV) programs, delivers proactive care to members in their homes and through telehealth. We’re hiring a member engagement leader with a strong creative core.

• Drive engagement and earn trust.
• Help more people understand the value of our care.
• Thrive at the intersection of creative ambition and clinical responsibility.
• Use AI to expand output while maintaining quality.

Your work helps relationships begin and grow, making services feel credible and paving the way for concerns to be voiced.

• Build Demand for the Practice:
• Develop campaigns that help eligible members discover our services.
• Coordinate outreach with teams delivering care.
• Turn Interest Into Action:
• Improve the path from awareness to a completed visit.
• Identify where people hesitate or lose interest.
• Make Member Communication Work Better:
• Create clear, useful communications explaining our services.
• Create Across Audiences and Formats:
• Turn strong ideas into various outreach materials.
• Build With AI:
• Use approved AI tools to explore concepts and develop assets.
• Work Creatively Within Real Constraints:
• Partner with clinical, legal, and compliance teams.
• Own Delivery and Learn From Results:
• Manage work from brief through launch.

Qualifications

• Clear creative strength in writing, design, or content production.
• Ability to write with precision and personality.
• Understanding of how engagement drives growth.
• Curiosity to understand clinical details.
• Experience balancing regulatory Medicare requirements with captivating language.
• Experience using AI in creative processes.
• Ability to explain work from concept through delivery.
• Trust earned through quality work and responsiveness.
• Experience in healthcare or regulated industries is valuable.

Benefits

• Competitive base salary and equity opportunities.
• Performance-based bonus program and 401k matching.
• Comprehensive medical, dental, and vision coverage.
• No-Meeting Fridays and monthly company holidays.
• Access to mental health resources and flexible time-off policy.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Reimbursement for office setup expenses.
• Monthly cell phone & internet stipend.
• Remote-first culture supporting collaboration.
• Paid parental leave for all new parents.

Company Description

We are reinventing health insurance by combining data with human empathy to keep our members healthier. Our success is measured by the quality of life of the people we serve.

• Diversity & Inclusion are key to our success.
• We are an Equal Opportunity Employer.
• All employee points of view are vital to our success.