[Hiring] Marketing Operations Manager @UMAEZ LLC

Role Description

We are looking for a Marketing Operations Manager to own the operational backbone of our marketing team. You will connect creative production, retention, creator and affiliate programs, social media initiatives, hiring coordination, external partners and marketing systems, and you will design the workflows and AI integrations that make them run. Your job is to turn priorities into clear assignments, make sure teams have what they need, keep deadlines visible and get approved work to launch.

This is a hands-on ownership role. You will run daily execution while maintaining and improving the systems behind it. In the same week you might clear an urgent production bottleneck, build a ClickUp automation, rebalance an overloaded pod and give leadership a clear read on operational performance.

You will take full ownership of the function through a structured handover with the outgoing Head of Marketing Operations.

What you'll own

• Daily execution and operating rhythm
  • Own the daily operating rhythm of the marketing department.
  • Turn leadership priorities into plans with clear owners, deadlines and follow-through.
  • Coordinate requests across creative, media buying, retention, customer support, People and external partners.
  • Resolve blockers, manage competing priorities and escalate decisions before they affect delivery.
  • Track announcements and feedback from team leads, and turn strategy or priority changes into updated assignments the same day.
  • Run the relevant operational meetings, keep action logs and make sure decisions are reflected in team workflows.
  • Own the follow-ups and smaller tasks that keep work moving.
• Creative production and delivery
  • Own the workflow from brief assignment through production, review, revisions, approval, final upload and delivery for launch.
  • Work with creative leads and strategists to keep production plans realistic, priorities clear and workloads balanced.
  • Track backlog, overdue tasks, revision queues and upcoming deadlines.
  • Enforce naming conventions, task requirements, upload procedures and approval gates.
  • Run pre-launch quality checks on the ads delivery tracker.
  • Oversee the daily delivery sweep with the operations admins.
  • Maintain the marketing and launch calendar for campaigns, product launches and seasonal peaks.
  • Brief and prioritize web and design requests, and check output before it goes live.
• Pod structure, capacity and team coordination
  • Own the operational structure of the creative pods.
  • Keep a current view of who supports each strategist, product and brand.
  • Place new joiners in pods, coordinate their access, workflow training and team integration.
  • Monitor delivery performance and recurring execution issues.
• Workflow building and AI integration
  • Design and build the operational workflows that connect teams, tools and handoffs.
  • Lead AI integration across marketing operations.
  • Build and maintain automations, Make scenarios and AI agents.
  • Test new AI and agentic tools for operations and creative production.
  • Keep a registry of every running automation and agent.
  • Train the team to run and trust these workflows.
• ClickUp workspace
  • Own the marketing ClickUp workspace.
  • Keep the workspace practical, accurate and usable as team needs change.
  • Make sure tasks hold the information needed for execution, reporting and accountability.
• Notion and operational documentation
  • Own the architecture and maintenance of the marketing Notion workspace.
  • Keep SOPs, playbooks, team resources and the onboarding knowledge base organized and current.
  • Update documentation whenever workflows change.
• Reporting and operational performance
  • Own marketing operations reporting and the accuracy of the trackers behind it.
  • Keep visibility into assignments, production, delivery, backlog, capacity, onboarding and operational risks.
  • Define and maintain operational KPIs and their calculations.
  • Identify recurring bottlenecks and implement improvements.
• AI tools, software and cost oversight
  • Own the operational administration of the marketing tool stack.
  • Own monthly Higgsfield credit reporting.
  • Review software needs with team leads.
  • Support the rollout of approved AI workflows.
• Retention operations
  • Oversee the operating structure that supports the retention team.
  • Maintain project and campaign workflows, ownership, timelines, reporting and cross-team dependencies.
  • Track agreed initiatives, escalate delivery, staffing or coordination issues.
• Creator, affiliate and social media programs
  • Oversee the creator and affiliate programs.
  • Maintain onboarding resources, submission processes, approval requirements, tracking and communication procedures.
  • Coordinate issues involving creator permissions, usage rights, asset delivery, attribution and commission setup.
  • Oversee social media initiatives with the social team.
  • Report on program and initiative performance.
• External partners and vendors
  • Manage operational relationships with external creative partners, agencies, vendors and platforms.
  • Monitor partners and vendors for operational gaps.
• Creative rewards and commission administration
  • Own the administration and documentation of creative rewards programs.
  • Maintain eligibility rules, performance trackers, milestone records and calculation procedures.
  • Resolve questions on naming, attribution, iterations and eligibility consistently.
• Hiring, onboarding and offboarding coordination
  • Partner with the Head of People and functional leads to identify hiring needs.
  • Keep visibility into open roles, expected start dates, onboardings, exits and resource gaps.
  • Coordinate skills-test logistics for creative candidates.
  • Prepare new joiners operationally.
  • Oversee the marketing side of offboarding.
• Admin team management
  • Lead the marketing operations admins.
  • Keep dependable daily coverage.
  • Own escalations and fix the process when the same issue comes back.
• Leadership support and continuous improvement
  • Give the CEO a clear view of operational health, risks, capacity and decisions required.
  • Support planning for new products, brands, teams, partners and growth initiatives.
  • Keep visibility into vendor costs, rewards liabilities and resource allocation.
  • Proactively spot broken or missing processes.

Qualifications

• Experience owning marketing operations, creative operations or project operations in a DTC e-commerce business or performance marketing agency.
• Strong hands-on ClickUp skills, including workspace design, dashboards, templates and automations.
• A clear understanding of creative production workflows, paid media delivery, retention operations and cross-functional campaign execution.
• Experience coordinating distributed, multi-time-zone teams.
• Comfort with spreadsheets, operational reporting, software costs and performance data.
• A track record of building workflows and integrating AI into operations.
• Experience overseeing creator, affiliate or social media programs.
• Clear written communication, sound judgment and the confidence to make routine operational decisions on your own.

Nice to have

• Experience with AI creative tools such as Higgsfield or HeyGen.
• Hands-on experience running creator, UGC or affiliate programs.
• Experience operating through BFCM or other high-volume launch periods.

Benefits

• Competitive monthly rate based on experience and ability to move fast.
• Fully remote — no fixed location, flexible setup.
• Access to real performance data and learning from how the creative system actually works at scale.
• Exposure to high-volume, multi-market DTC creative production and operations infrastructure.