[Hiring] Marketing Coordinator, Ecommerce @Terrabis

Role Description

The Marketing Coordinator, Ecommerce keeps Terrabis online menus accurate, complete, and consistent across multiple locations. This role handles day-to-day menu maintenance and supports website QA, working primarily in Dutchie POS and Dutchie Ecommerce, with cross-training on Jane. The coordinator is the intake point for store requests and customer complaints about the web experience, managing support tickets with ecommerce and web providers from start to resolution under the oversight of the Marketing Manager.

Responsibilities

• Maintain online menus in Dutchie POS and Dutchie Ecommerce across multiple locations, including product names, categories, brands, images, descriptions, and availability.
• Audit menus regularly against POS and inventory data to find and correct discrepancies, missing products, duplicates, and incorrect information before they reach customers.
• Handle product listing updates and requests, including accessories and new product setup.
• Follow and help maintain menu standards for naming, categorization, and images so listings stay consistent.
• Review and edit product and strain descriptions to ensure compliance with state advertising rules.
• Build and maintain checklists and process documentation for menu maintenance.
• Serve as the intake point for store requests and customer complaints related to the web experience.
• Triage and log each request, keeping the requester updated on status, and confirming issue resolution.
• Escalate site bugs, complaints, and menu issues to the Senior Marketing Coordinator or Marketing Manager.
• Route discount and promotion requests to the Promotions Coordinator.
• Identify patterns across requests and complaints and share them with the Marketing Manager.
• Open support tickets with ecommerce and web providers, managing each ticket from start to resolution.
• Submit clear bug reports with steps to reproduce, screenshots, and expected results.
• Maintain a ticket log with status, owner, and resolution for every open issue.
• Support scheduled QA of the website and ecommerce menus, documenting bugs and issues.
• Verify fixes after updates and report results to the Senior Marketing Coordinator and Marketing Manager.
• Cross-train on Jane Ecommerce and provide backup for Jane menu maintenance and fixes.
• Support the setup and ongoing monitoring of site analytics, such as GA4 and Google Search Console.
• Provide coverage during vacations and escalations as needed.

Qualifications

• High school diploma or equivalent required; bachelor's degree or equivalent experience preferred.
• 1 to 3 years of cannabis industry experience, such as inventory management, menu or ecommerce support, or cannabis retail operations.
• Experience with data entry, platform support, or compliance.
• Dutchie POS experience strongly preferred.
• Experience maintaining a product catalog, menu, or inventory data is a plus.
• Comfortable learning new software quickly; Dutchie Ecommerce and Jane training provided.
• Comfortable with Excel or Google Sheets for menu audits and product lists.
• Strong written communication and proofreading skills for editing product copy.
• Ability to clearly document website and menu issues, including steps to reproduce and screenshots.
• Familiarity with Asana or similar project tools is a plus.
• Highly detail-oriented, with a methodical approach to audits and verification.
• Customer service mindset, with the patience and follow-through to handle store and customer complaints.
• Organized and able to prioritize multiple requests and escalate issues appropriately.

Requirements

• Must be 21 years of age or older.
• Must pass a background check per applicable state cannabis regulations.
• Must obtain and maintain state cannabis agent registration or badging if required for the role.
• Availability for occasional weekend or after-hours support as needed.

Benefits

• Pay range: $55,000 - $65,000 USD.
• Schedule: Full-Time, Remote.
• Travel: Minimal, as needed (expensed).