[Hiring] Marketing and Sales Coordinator @Ignite HR Solutions and our Clients

Role Description

The Marketing & Sales Coordinator serves as an essential hub for commercial execution, consumer engagement, and cross-functional operations. This individual is responsible for:

• Owning front-line consumer care
• Managing digital product content
• Providing vital execution support across marketing, sales, and e-commerce

This role requires an entrepreneurial, highly organized, and detail-oriented team member who thrives in a fast-paced environment. Responsibilities include:

• Independently managing customer care resolution
• Executing website and portal updates
• Supporting sales and innovation launches
• Turning consumer feedback into actionable insights

This position offers a hands-on foundation in CPG commercialization with a clear pathway to grow into an Assistant Brand Manager role. Reports to the Sr. Brand Director.

Qualifications

• 3-5 years of progressive experience in marketing, sales coordination, consumer care, or e-commerce execution within CPG (Consumer Packaged Goods), preferably in Food & Beverage or Natural Products
• Bachelor's degree in marketing, Business, Communications, or a related field required
• Hands-on experience with digital asset management/syndication platforms (Syndigo, 1WS, retailer seller portals), and basic website content management system (CMS) tools
• Proficient in Microsoft Office (Excel and PowerPoint) with an ability to organize data and summarize performance metrics
• Highly motivated to learn the end-to-end commercial operations of CPG brand management with a goal of advancing into brand management roles

Requirements

• Manage the primary consumer care inbox across email, website, and social media channels
• Rapidly identify and execute escalation protocols for quality, safety, or regulatory concerns
• Maintain active community management across social channels
• Systematically track, synthesize, and report consumer feedback trends
• Serve as the single-source-of-truth manager across Syndigo, 1WS, and retailer portals
• Lead new item setup and ongoing master data maintenance
• Execute regular website content updates and coordinate direct order resolutions
• Coordinate and track the overarching promotional calendar
• Lead the rollout and execution of quarterly consumer communication programs
• Partner closely with Sales and Brand teams to fulfill account requests
• Provide day-to-day operational support for e-commerce initiatives
• Compile, track, and analyze recurring sales, consumer feedback, and campaign performance data

Benefits

• Excellent health care coverage for you and your family
• Generous time off to rest and recharge
• 20 hours paid time each year to volunteer
• Paid bonding leave for new parents and pregnancy disability leave

Company Description

An inclusive and collaborative environment where all ideas are welcome, iteration is encouraged, and the best ideas are adopted. As a certified B-corporation, we go the extra mile to ensure our business benefits our employees, our consumers, our local community, and the world around us.