[Hiring] Manager, Member Communications @UnitedHealth Group

Role Description

The Manager, Member Communications - Medicare is responsible for the development and execution of member communication plans, integrated retention campaigns, and content planning that support member experience and retention goals for our Medicare Advantage lines of business.

• Results-driven, creative, and detail-oriented
• Experience working at a Medicare Advantage insurance plan
• Team player, able to work with and influence cross-functional teams
• Drive strategic communication plans and tactics, including direct response communications, collateral development, and engagement activities
• Proven experience measuring the effectiveness of retention and experience programs
• Oversight and accountability for end-to-end development of all KelseyCare Advantage mandated member materials in compliance with CMS regulations and business requirements

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience working in a Medicare Advantage plan
• 3+ years of demonstrated experience with CMS-mandated materials in a delegated model environment
• 3+ years of communication, campaign, and/or communications experience
• 3+ years of supervisory/managerial experience
• Working knowledge of CMS Medicare Advantage regulations, MCMG, and oversight requirements

Requirements

• 2+ years of experience with CMS Compliance and Regulatory Guidelines (preferred)
• Experience working with delegated entities (e.g., IPAs, medical groups, PBMs) (preferred)
• Familiarity with Texas Medicare Advantage market dynamics (preferred)
• Experience supporting Annual Enrollment Period (AEP) deliverables (preferred)
• Vendor management and fulfillment experience (preferred)
• Knowledge of CAHPS and Star Ratings (preferred)
• Support scalable, efficient communication processes appropriate for a mid-sized, regional health plan (preferred)

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.