[Hiring] Iterable & Email Marketing Ops Consultant @Epic Kids Inc.

Role Description

We need a hands-on Iterable expert to get our educator email journeys live, running correctly, and measured, and to shape an email engagement strategy across our user segments. This is a 12-week contract.

• Finish setup, QA and launch of the new educator onboarding journey, and retire the old one with no gap in coverage.
• Build and launch the other educator journeys in progress, in priority order.
• Monitor each launch and report results against our journey goals.
• Audit active journeys and campaigns, and flag anything sending to the wrong audience or overlapping another program.
• Put a pre-launch QA checklist and sign-off step in place.
• Review how our email campaigns move from request to send across Marketing, Creative, Product and the Email team.
• Review our educator and family conversion definitions and tracking in Iterable.
• Help complete the Iterable SMS setup and define the first educator SMS use case, opt-in and compliance requirements.
• Map current email by segment and recommend programs, cadence and priority rules.
• Leave a playbook covering journey logic, naming, QA and troubleshooting.

Qualifications

• 3+ years hands-on in Iterable: journeys, segmentation, triggers, data feeds and QA.
• Lifecycle email experience across several user segments.
• Experience setting up conversion or event tracking and reporting on email impact.
• Email marketing operations experience: campaign intake, workflows, QA and approvals across teams.
• Clear, practical recommendations, delivered collaboratively with an in-house team.
• Comfortable working remotely and independently.

Requirements

• EdTech, K-12 or freemium product experience (Nice to Have).
• Iterable SMS setup (Nice to Have).
• Salesforce and Iterable integrations (Nice to Have).
• Deliverability and domain reputation (Nice to Have).

Benefits

• 30-minute weekly check-in and a short written status update.