[Hiring] Head of Marketing @Tidio

Role Description

We’re looking for a hands-on B2B SaaS marketing leader who can connect strategy with execution. You’ll own how we position and take our products to market, build campaigns that generate demand, evolve our brands, and lead the team through the next stage of growth.

As a Head of Marketing at Tidio, you will:

• Own the marketing strategy and priorities, aligning Brand, Product Marketing, Design, campaigns, and go-to-market with company goals.
• Lead and develop a 5-10 person team, setting clear ownership, standards, workflows, and priorities across Brand, Product Marketing, Design, and Web.
• Plan and execute integrated B2B SaaS campaigns across paid, events, web, content, social media, and partner channels, connecting activity to clear business outcomes.
• Own product positioning, messaging, ICP, and value propositions, ensuring a consistent narrative across the website, campaigns, sales, product launches, and customer touchpoints.
• Lead go-to-market for product launches and feature releases, partnering closely with Product, Sales, and other teams from strategy through execution.
• Lead brand evolution and rebranding initiatives across three brands, managing external agencies, creative direction, timelines, quality, and final delivery.
• Own marketing performance and operations, including the P&L, KPIs, planning, and regular company-wide marketing updates — while staying close to the work and execution.

Qualifications

• Experience designing campaign strategies that orchestrate demand, connecting multiple channels into one coherent system.
• Experience in B2B SaaS environments, ideally in at least two companies, with a strong understanding of go-to-market models and how they evolve with scale.
• Ability to align brand, product marketing, and go-to-market into one consistent narrative across all touchpoints.
• Strong foundations in Product Marketing - you know best practices in defining positioning, messaging, and ICP clarity.
• Proven track record of leading brand evolution strategy or rebranding initiatives, from direction to execution - ideally backed with a portfolio.
• Experience operating at Head level (or equivalent scope), ideally in a hands-on environment where you’ve stayed close to both strategy and execution.
• Experience leading teams of 3-10 people, including a mix of specialists, leads, and managers.
• A passionate leader who genuinely enjoys building and guiding teams - with a track record of providing alignment, hiring great people, and earning credibility through clear direction, consistent decisions, and high standards.

Benefits

• A unique opportunity to shape our positioning, campaigns, product launches, and brand evolution, with the freedom to turn ideas into action and see their impact on the business.
• Lead marketing role for a Polish-founded company operating globally at the forefront of AI-powered customer service.
• Work closely with C-level and business leaders in a flat, fast-moving environment where marketing has a real voice in company strategy and growth.
• Remote or hybrid work model from our Warsaw/Szczecin office.
• Sport & wellness benefit — no extra charge.
• Private medical care — no extra charge.
• Mental well-being program, including individual therapy sessions and resources for employees.
• Free access to one of the most popular e-book and audiobook services.
• Regular social events, including company-wide offsites and team events.
• Individual work tools — MacBook Pro, Dell monitor, JBL headphones, and the flexibility to tailor your setup to your needs.

Company Description

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.