[Hiring] Head of Growth @Richpanel

Role Description

Make Richpanel the company every CX leader knows before they need us. Richpanel is the AI-native helpdesk. We replace the old helpdesk and the next few support hires. You will own how Richpanel is understood, discovered, discussed, and chosen. This role combines brand marketing, product marketing, channel building, and new-market development. It reports directly to the CEO.

WHAT YOU WILL OWN

• Build a brand people remember
  • Make Richpanel's point of view clear across our site, decks, events, and customer stories.
  • Build an excellent X presence inside DTC, ecommerce, CX, and AI communities.
  • Turn customer evidence into posts, case studies, research, and conversations worth sharing.
• Find the story that wins
  • Join sales calls and interview customers, lost deals, partners, and operators.
  • Test positioning and offers against real buyers.
  • Build battlecards that help sales win against Gorgias, Zendesk, Fin, Decagon, and Sierra.
  • Keep our website and pitch aligned with what buyers believe.
• Diversify our channels
  • Make PPC, AEO, content, events, referrals, and partnerships produce qualified pipeline.
  • Set a clear thesis, budget, and success bar for every channel.
  • Scale winners. Stop weak bets quickly.
• Open enterprise and new verticals
  • Find markets where our product solves urgent, valuable support problems.
  • Build each vertical from research to its first repeatable motion.
  • Define the ICP, triggers, objections, message, proof, channel, and sales play.
  • Help Richpanel win beyond DTC without weakening what already works.

This is a builder's role. You will write, research, ship, and talk to customers yourself.

Qualifications

• You have 7+ years in B2B SaaS growth, product marketing, brand, or category creation.
• You have opened a new market, geography, segment, or vertical from zero.
• You can show work that changed perception and created qualified pipeline.
• You understand both brand and demand. You do not treat them as separate teams.
• You write clearly and know how to earn engagement on X.
• You are comfortable with PPC, AEO, content, events, and partnerships.
• You have built positioning, launch plans, sales narratives, or competitive battlecards.
• You enjoy deep research, customer interviews, and field work.
• You can work directly with a founder and decide with incomplete information.
• You use AI daily to research, draft, analyze, and move faster.
• Ecommerce, DTC, CX, or enterprise AI experience is useful, but not mandatory.

Requirements

• You only manage agencies or large teams.
• Your answer to every growth problem is more paid spend.
• You avoid customer calls, sales calls, or writing.
• You report impressions without connecting work to buyer behavior or revenue.

Benefits

• $160,000 to $200,000 OTE. The mix is 70% fixed and 30% performance pay.
• 0.5% to 1% equity, vested over four years.
• 25 paid days off each year.
• Learning and development allowance.
• Annual offsite and quarterly team gatherings.
• Remote role based in the United States.

Interview Process

1. CEO conversation focused on work you personally led.
2. Live working session on one Richpanel vertical and one channel.
3. Evidence review covering writing, research, launches, and business results.
4. Final conversation and references.

We aim to complete the process within two weeks.