[Hiring] Head of Communications @Headway

Role Description

We are looking for our first Head of Communications to join Headway at a pivotal time for our company. In this role, you will lead a team responsible for defining, shaping and amplifying Headway’s story among a diverse set of audiences - patients, providers, payers, investors and employees - establishing Headway as the trusted leader in the mental health category. You will report to the Head of Brand, PMM & Communications and your team’s work will span corporate, product, consumer, financial and internal communications.

As a masterful storyteller, you will be responsible for taking complex business initiatives and turning them into stories that are easy to understand, dynamic, memorable and influential in the market. Given the nature of our industry, you’ll rely on your strong instincts and problem-solving skills to help us navigate highly regulated, sensitive dynamics. And as someone who loves the art & science of the job, you’ll leverage data, creativity and innovation to continue pushing the team forward, finding new ways to seize share of voice, drive key messages and foster positive sentiment in the market.

You Will:

• Build our Communications Strategy: Define our role & approach to communications at Headway, including the right channels and KPI’s that map back to our business objectives.
• Craft Headway’s Most Important Stories: Develop and steward core corporate, consumer, product, financial, and internal narratives that position us as a thought leader in mental health.
• Drive Share of Voice: Identify the channels, forums where our stakeholders are paying attention and then deliver outsized, positive attention for Headway in those channels.
• Build & Protect Headway’s Reputation: Anticipate and manage the communications implications of business and industry news.
• Turn Employees into Brand Advocates: Ensure clear, consistent messaging that drives alignment, engagement, and trust across the organization during periods of growth and change.
• Attract & Retain a High-Performing Team: Lead a team of communications professionals operating at the highest levels; consistently pushing them to grow and drive increasing impact in the org.

Qualifications

• 14+ years of experience and at least 7 years of management experience in communications, for healthcare, consumer or tech companies.
• Successfully led corporate, consumer and internal communications at high-growth, complex organizations that operate in highly-regulated environments.
• Deep expertise in identifying, building & executing meaningful, enduring company narratives that result in positive reputation & trust for the organization.
• Excellent cross-functional collaborator; proven success translating your partner’s business challenges into communications strategies.
• Strong customer-first instincts and the ability to influence without authority, especially during times of uncertainty.
• Comfort operating in ambiguity in a fast-paced environment with high visibility and impact.
• Force-multiplier, known for attracting and building high-performing teams and unlocking excellent work among all those around you.

Requirements

• Experience in communications for healthcare, consumer, or tech companies.
• Proven success in leading corporate, consumer, and internal communications.
• Ability to build and execute meaningful company narratives.
• Strong collaboration skills across functions.
• Ability to influence without authority.
• Comfort in fast-paced, ambiguous environments.
• Track record of building high-performing teams.

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development