[Hiring] Guest Engagement Strategist @PAR Technology

Role Description

The Guest Engagement Strategist is a strategic advisor to PAR’s restaurant brand customers and a valued advisor to our internal teams. This client-facing role owns consulting engagements focused on loyalty program and campaign strategy optimization for small and mid-size brands, and plays a key role on more complex engagements, such as full program designs and restructures.

• Build deep knowledge of Punchh and its connection with the restaurant tech stack (POS, online ordering, payments, and third-party tools).
• Work closely with other PAR teams (Sales, Product, Implementation, Managed Services, and Customer Success) to deliver real business results for PAR’s customers.
• Combine sharp analytical thinking with polished client communication skills.
• Desire to grow into a senior advisory role over time.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years in customer experience, loyalty, CRM, or digital marketing strategy.
• Exposure to loyalty or CRM programs for restaurant or other consumer brands.
• Hands-on experience with campaign management (including major CRM/ESP platforms such as Salesforce, Braze, Klaviyo, etc.), consumer segmentation, and performance analysis.
• Comfort learning technical concepts — integrations, data flows, platform configuration — and explaining them to non-technical audiences.
• Understanding of fundamental financial and accounting concepts and comfort using financial terminology to communicate ideas and analysis.
• Enthusiasm for using AI tools to accelerate work — paired with the discipline to check the output against analysis.
• Demonstrated success collaborating across functions and working directly with clients or business partners.
• Proficiency in the Microsoft Office suite (heavy use on a daily basis):
• Excel: analysis, modeling, reporting.
• PowerPoint: building polished, professional presentations.
• Word/Outlook: professional communication and documentation.
• Strong organizational and multi-tasking skills — able to juggle multiple accounts and projects.
• Strong presentation and communication skills — comfortable presenting to stakeholders at all levels.
• Team-player mindset — willing to jump in and help when needed, while balancing individual and team priorities.
• Coachability — open to feedback and eager to grow within the role.

Requirements

• Prior consulting or agency background.
• Familiarity with loyalty software platforms (Punchh, Paytronix, Session M, etc.).
• Familiarity with CRM/ESP/SMS platforms (Braze, Klaviyo, Attentive, etc.).
• Experience with POS, online ordering, CDP, or other marketing technology applications.
• Tableau, SQL, financial modeling, and/or market research skills.
• Restaurant or hospitality industry experience.

Benefits

• Loyalty Program Strategy & Optimization
• Own program optimization engagements for small and mid-size restaurant brands, from analysis through recommendation.
• Support senior team members on complex program designs and restructures — leading analysis workstreams and contributing recommendations.
• Contribute to strategy sessions that define target KPIs, business rules, and program health measures.
• Monitor client program performance, analyze guest behavior and segmentation, and identify opportunities to improve engagement, retention, and ROI.
• Stay on top of market trends in guest engagement and loyalty.
• Product & Ecosystem Knowledge
• Build working knowledge of how Punchh integrates with POS systems, online ordering providers, payments, ESPs, CDPs, and third-party apps.
• Help clients understand how the capabilities and constraints of their technology stack affect guest experience and loyalty strategy.
• Campaign & CRM Strategy
• Develop automated and targeted marketing campaigns to maximize guest engagement across loyalty, CRM, and SMS channels.
• Provide analysis of and recommendations on guest segmentation, targeting, and testing to improve campaign performance.
• Partner with PAR Managed Services to ensure campaign execution achieves client business objectives.
• Cross-Functional Collaboration
• Support Managed Services, Loyalty Program Restructures, and Customer Success colleagues with ad hoc analysis and advisory work.
• Participate in new customer sales and existing customer renewal efforts as a strategic advisor and subject matter expert.
• Work with Implementation teams during program launches and restructures.
• Data Analysis & Storytelling
• Use Excel, Tableau, and other Business Intelligence tools to analyze program and campaign performance, model financial impacts, and identify growth opportunities.
• Build and present clear, executive-ready presentations to communicate research findings, performance analysis, and strategic recommendations.
• Artificial Intelligence
• Use the team’s AI tools to work faster, while developing the domain expertise and analytical skills to judge whether the output is accurate and relevant.
• Follow team standards for protecting client data and PAR’s proprietary methods when using AI.
• Growth & Enablement
• Effectively use and help improve the team’s playbooks, frameworks, and consulting resources.
• Contribute to internal training and knowledge sharing across Strategy & Execution, Sales, Customer Success, and Implementation teams.
• Grow your advisory and technical skills with coaching from senior team members.

Interview Process

• Interview #1: Video Screen with Talent Acquisition Team (via MS Teams)
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Presentation video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected].

If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.