[Hiring] Member Engagement Specialist @Wayspring

Role Description

At Wayspring, we believe consistent support can make a real difference in someone’s health journey. As an Engagement Specialist, you’ll work telephonically with members enrolled in our program, helping them stay connected to care through ongoing communication and encouragement. You’ll build trusted relationships over time, offering a steady and friendly presence as members work toward their goals as they navigate substance use disorder (SUD). This role is a great fit for someone who is personable, professional, and values meaningful interactions. You’ll support a specific health plan market(s) and use your communication skills to help members feel understood and supported. It’s a role where seemingly small moments of connection can lead to real progress.

Responsibilities

• Conduct text and telephonic outreach to members assigned to their caseload.
• Successfully contact members and review with them an educational overview of Wayspring’s service offerings.
• Provide ongoing engagement to members.
• Ensure members are connected to Wayspring clinical services.
• Incorporate recovery support themes into engagement.
• Regularly review member profile for SDoH and clinical updates.
• Initiate creative strategies to facilitate member contact.
• Maintain performance accountability around member engagement and participation and achieve performance targets.
• Adhere to Wayspring information security and privacy requirements.
• Other duties as assigned.

Qualifications

• Minimum of three (3) years of experience in an outreach role, with preferred experience around telephonic outreach.
• Highly organized and detail-oriented.
• Self-driven with the ability to work independently and as part of a team.
• Demonstrated ability working in a matrixed environment.
• The ability to communicate effectively and persuasively.
• Exceptional verbal communication skills and effective presentation skills.
• Experience with CRM platforms or Electronic Health Record systems is preferred.

Benefits

• Comprehensive Medical, Dental and Vision Insurance options – including options for your pets!
• Company funded HSA + Monthly Gym Allowance.
• Paid parental leave – all parents included!
• Company paid short term disability, long term disability and life insurance.
• 401k with company match.
• Premium Employee Assistance Program, inclusive of counseling sessions.
• Pardon and Expungement Scholarship Program.
• Company Contributions to Future Minded Savings (HSA and Emergency savings fund).
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays.
• Company 2 week paid sabbatical program!
• Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!