[Hiring] Google Ads Senior Account Manager @Pavago

Role Description

At Pavago, one of our clients is hiring a Google Ads Senior Account Manager to lead a team of Google Ads Account Managers while personally managing a reduced portfolio of high-value PPC clients. This is a player-coach role. You’ll remain hands-on with Google Ads while coaching your team, reviewing campaign quality, managing escalations, improving processes, and driving client retention.

Your goal: deliver excellent PPC performance, develop stronger Account Managers, and keep great clients longer.

What You’ll Own

• Google Ads Strategy & Client Management
  • Own a reduced portfolio of high-value Google Ads/PPC accounts
  • Develop and optimize strategies based on performance data and business objectives
  • Analyze campaign results and provide actionable recommendations
  • Serve as a senior strategic advisor and escalation point
  • Identify account risks before they impact retention
  • Manage high-stakes client conversations
  • Identify upsell and cross-sell opportunities
• Team Leadership & Coaching
  • Lead a pod of up to 7 Google Ads Account Managers
  • Run weekly 1:1s, coaching sessions, and role plays
  • Review campaign strategy, client calls, and deliverable quality
  • QA Account Manager work and maintain PPC standards
  • Coach team members on Google Ads and Local Services Ads (LSA)
  • Onboard and train new Account Managers
  • Support hiring and performance evaluations
  • Allocate accounts and balance team capacity
  • Identify and address performance gaps
• Client Retention & Escalations
  • Act as the first escalation point for Account Managers
  • Handle complex client, payment, and technical issues
  • Monitor client health and identify churn risks
  • Coach team members through difficult client conversations
  • Maintain strong communication and service standards across the pod
• Systems, QA & Process Improvement
  • Ensure adherence to company SOPs and quality standards
  • Audit communication, calls, campaigns, and deliverables
  • Identify broken or inefficient processes
  • Document and improve SOPs
  • Lead adoption of new workflows and tools
  • Track and report pod-level performance metrics

Qualifications

• 3–5 years of hands-on Google Ads experience
• Proven ability to build, optimize, and scale profitable PPC campaigns
• Strong ability to audit and QA Google Ads accounts
• Previous experience leading, mentoring, or coaching Account Managers or client-facing teams
• Demonstrated ability to improve team performance
• Strong client communication and escalation-management skills
• Experience building repeatable processes, SOPs, and QA systems
• Strong analytical and strategic decision-making skills
• This is not a first-time management role. Previous leadership experience is required.

Preferred Experience

• Experience managing Google Ads for home service businesses, such as:
  • HVAC
  • Plumbing
  • Roofing
  • Electrical
  • Landscaping
  • Cleaning
  • Pest control
  • Moving services
• Experience with local lead generation, call-driven businesses, seasonality, PPC, and LSA is highly preferred.

What Success Looks Like

• Strong Google Ads performance across client accounts
• High client retention and satisfaction
• Improved Account Manager performance through coaching
• Consistent campaign quality across the pod
• Early identification and resolution of client risks
• Strong adherence to processes and quality standards
• Improved team efficiency and accountability

Interview Process

• Initial Screening Call
• Spark Hire Video Interview
• Recruiter Interview
• Client Interview
• Final Interview
• Offer & Onboarding

Apply Now

If you have deep Google Ads expertise, strong client management skills, and proven experience leading and developing PPC professionals, we’d love to hear from you. Apply now to lead a high-performing Google Ads team while continuing to own strategy and results for high-value client accounts.