[Hiring] Go-to-Market (GTM) Operations Lead @CrewBloom

Role Description

Take ownership of building and managing our HubSpot Sales + Marketing program end-to-end, ensuring the team runs a consistent, data-driven motion. You’ll design a clean data model, define clear stages and SLAs, implement automation, sequences/playbooks, quotes/products, dashboards/forecasting, and create practical SOPs. Phone workflows (recordings/transcripts) are important, but just one piece of the broader revenue engine you’ll be responsible for operationalizing.

Job Responsibilities

• Sales process, governance & data:
  • Define and operationalize the sales process by standardizing deal stages, lifecycle definitions, and handoffs.
  • Implement SLAs with enforcement and alerts.
  • Establish governance for data quality and CRM usage.
  • Finalize CRM structure, including objects, properties, and post-sale handoff needs.
• Enablement & execution:
  • Develop sales enablement tools and processes, including sequences/playbooks, pricing and quoting systems, forecasting and pipeline management, and an onboarding/SOP library for reps and managers.
• Automation & integrations:
  • Manage lead flow and scoring across channels.
  • Integrate Marketing Hub with consent/compliance.
  • Implement core system integrations (ads, analytics, e-commerce, telephony).
  • Optionally connect billing or support tools for closed-loop reporting.
• Analytics, forecasting & ROAS:
  • Develop role-based dashboards.
  • Implement blended attribution for full-funnel visibility.
  • Establish forecasting cadences.
  • Deliver monthly RevOps insights.
• Phone workflows (important but balanced):
  • Implement call logging, recording, and transcription to support forecasting, next-step mapping, coaching insights, and compliant documentation in SOPs.

Qualifications

• 3+ years building/administering HubSpot Sales Hub (Marketing Hub familiarity required).
• Hands-on success with pipelines/forecasting, sequences/playbooks, scoring/routing, Products/Quotes, dashboards, and governance.
• Practical experience connecting Ads + GA4/GTM and at least one telephony/CTI tool.
• Excellent documentation, training, and async collaboration skills; comfort operating as a remote contractor.

Preferred Qualifications

• HubSpot Academy certs.
• B2B services/inside sales background.
• Basic API/Zapier/Make experience for edge-case integrations.

System Requirements

• At least 15mbps for the main internet and at least 10mbps for backup.
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup.
• Note: Back-ups should still be able to function when there is a power interruption.
• A webcam.
• Noise-canceling USB Headset.
• Quiet, Dedicated Home Office.
• Smartphone.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.