Back to Remote jobs >
Marketing
External & Client Communications Manager
@Central 1 Credit Union
[Hiring] External & Client Communications Manager @Central 1 Credit Union
Apr 01, 2025 - Central 1 Credit Union is hiring a remote External & Client Communications Manager. 💸 Salary: $95,000-$110,000. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The External & Client Communications Manager plays a vital role in developing and maintaining communication programs that our clients and members can rely on. This role works closely with client-facing teams, product owners, and the broader communications and marketing team to create a client-centric experience built on credibility, consistency, and authenticity.
- Develop, implement, and manage client-focused strategies, key messages, and tactics to enhance engagement in a B2B environment
- Increase the profile of Central 1 and its member credit unions while aligning communication efforts with business priorities and strategic objectives
- Lead external communications projects and strategic planning initiatives, collaborating with the larger communications team or key corporate projects
- Work with clients and internal teams to share knowledge, stay informed of industry trends, and foster collaboration in the financial services sector
- Stay up to date with communications best practices and adopt them when appropriate
- Identify and address issues in communication processes to improve efficiency and effectiveness
- Lead and support the crisis communications plan to ensure a timely and effective response to potential issues
- Assist in managing client-facing events, including webinars, speaking engagements, and in-person events
- Develop and maintain a variety of communications materials, such as positioning statements, messaging, executive overviews, news releases, client email communications, scripts, and website content
- Maintain up-to-date knowledge of Central 1’s products and services to effectively communicate value to clients and members
- Perform other duties as needed to deliver exceptional service and support Central 1’s business and strategic goals
Qualifications
- A University degree in Communications, Public Relations, or a related field, or equivalent education and experience
- 6+ years of progressively senior experience in communications roles
- Experience in financial services or B2B corporate environments is highly preferred
- Certification in CMP, SCMP (GCCC, IABC), or APR (CPRS) is a plus
Requirements
- Exceptional written and verbal communication skills with proven experience in strategic communications planning for complex organizations with multiple stakeholders
- Skilled in managing issues, adapting to shifting priorities, and demonstrating strong customer service, client management, and leadership abilities
- Develop and implement communication plans that align with business objectives
- Identify opportunities to enhance communications with clients, members, and the broader industry
- Set clear goals, meet deadlines, build relationships, take ownership of outcomes, and work with a sense of urgency
- Experience with web content management systems (e.g., WordPress), communication tools (e.g., Pardot, Salesforce), and analytics platforms (e.g., Google Analytics)
- Proficiency with MS Office 365, including Teams
- Experience using social media platforms (LinkedIn, Facebook, Instagram, YouTube) for business purposes
- Proficiency with analytics tools to measure and report on effectiveness
- Strong writing skills tailored for various B2B (and potentially B2C) audiences
- Ability to meet deadlines in a fast-paced, dynamic environment
- Ability to make sound decisions, particularly with a focus on reputation management
- Strong analytical, planning, organizational, and change management skills
- Solid business acumen with a focus on strategic communications
Benefits
- Work-life flexibility
- Hybrid work environment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan including family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts *subject to employment agreement
Similar Remote Jobs
More jobs at Central 1 Credit Union
-
Software Development $130,700 - 150,000 CanadaApr 02, 2025
-
Sales / Business $161,000-$185,000 CanadaApr 02, 2025
-
Product $90,000-$110,000 CanadaApr 01, 2025
More Marketing jobs
-
Marketing competitive salary South AfricaApr 04, 2025 -
Marketing competitive base + performance-based incentives USAApr 04, 2025
-
Marketing $100,000-$110,000/year USAApr 04, 2025
More jobs in Canada
-
Writing $69,955 to $90,530 CanadaApr 04, 2025
-
All others unspecified USA, UK, Canada +3 moreApr 04, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 55,114 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Marketing
Marketing
|
Salary
💸
$95,000-$110,000
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
