[Hiring] eCommerce Specialist @Lippert

Role Description

Our eCommerce Specialist supports the day-to-day health of the company’s Amazon business, across all brands and segments, primarily in Vendor Central. Reporting to the Digital Marketplace Manager, the position independently manages routine catalog, customer-experience, compliance, and Direct Fulfillment issues through resolution. The specialist works with internal teams, maintains accurate product information, and helps prevent recurring defects and suppressions. They also assist with new product publishing, strategic merchandising and overall catalog improvement. This is a remote role based in the US.

Responsibilities

• Manage recurring Amazon Vendor Central operations and catalog-health issues, including listing defects, suppression risks, customer-experience alerts, and operational follow-up; prioritize work by urgency and business impact.
• Acknowledge and investigate complaints, obtain product or warehouse evidence, coordinate corrective actions, improve unclear PDP copy when warranted, and document actions and resolutions.
• Review Andons, High Return Rate and At Risk HRR ASINs, Suppression Risk, and NCX feedback; identify recurring causes and proactively address content or customer-expectation gaps.
• Review Amazon requests, coordinate documentation with Product, Quality, Engineering, or Compliance teams, submit evidence, and track outcomes; escalate legal and product-safety determinations.
• Investigate CDQ and Egregious ASIN Defect Remediation reports; validate specifications and fitment against source data, correct applicable listing information, and confirm changes are published.
• Review late shipments and investigate delays with Operations; monitor DF inventory suppressions, identify Amazon classification or availability errors, and pursue resolution across relevant vendor codes.
• Research and manage routine cases involving incorrect identifiers, attributes, product types, variations, browse placement, fitment, or unbuyable ASINs from submission through verified resolution.
• Assist with PIM-based Amazon publishes, product-data validation, troubleshooting, and post-publication checks.
• Maintain issue and case trackers, report repeated defects and customer complaints, document SOPs, and escalate significant catalog, quality, compliance, or business risks.

Qualifications

• High school degree or GED.
• Strong Microsoft Excel skills, including XLOOKUP/VLOOKUP, PivotTables, sorting/filtering, formulas, and cleanup/comparison of CSV and Excel files.
• Experience with eCommerce product data, catalog operations, technical support cases, or comparable detail-intensive business processes.
• Ability to investigate problems independently, evaluate supporting information, and manage multiple cases and deadlines to completion.
• Strong written communication and cross-functional coordination skills; careful attention to ASINs, SKUs, UPCs, and product specifications.

Preferred Education and Experience

• Associates or Bachelor’s Degree preferred.
• Basic understanding of Automotive/RV/Marine parts, components, or manufacturing processes is preferred.
• Amazon Vendor Central or Seller Central, Salsify or another PIM, ERP systems, Amazon SEO, or automotive/RV/marine product familiarity.

Travel

• Ability to travel occasionally to trade shows, vendor sites, or company facilities (0–10%).

Work Authorization/Security Clearance

• Must be legally authorized to work in the United States.

Benefits

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.