[Hiring] eCommerce and Marketing Assistant @Hunt St

Role Description

We are seeking an experienced and proactive eCommerce & Marketing Assistant to support the growth and day-to-day operations of our online business and bricks-and-mortar stores. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and has a strong blend of technical eCommerce knowledge and marketing skills.

Key Responsibilities

• Email Marketing and CRM Support:
  • Manage Customer Care Inbox and respond using brand approved messaging.
  • Respond to customer enquiries using pre-written brand scripts and in collaboration with Directors or Business Managers.
  • Update email lists from Shopify orders or in-store sign-ups (Retail Express IMS).
  • Build and schedule campaign emails e.g. EOFY Sale, or Shop n Sip invites.
  • Segment database (i.e. locals, online-only, VIPs).
  • Track results (opens, clicks, conversions).
  • Assist in the setup and integration of Klaviyo (or similar CRM) with Shopify and Retail Express.
  • Help design automated flows (Welcome, PostPurchase, VIP Re-engagement) once implemented.
  • Document setup steps, campaign structures, and maintenance procedures as SOPs.
• Social Media & Content Assistance:
  • Scheduling posts & stories of approved captions and visuals.
  • Video clipping & formatting reels for size/aspect ratio (square, story, reel).
  • Community engagement: responding to comments or DMs with pre-approved scripts.
  • Reporting: Weekly Social Media Planner Maintenance (Excel). Weekly insights on reach, engagement, and trending posts.
• Ad Management Support (Meta):
  • Uploading creative assets and captions into Meta Ads Manager.
  • Monitoring budget pacing and performance.
  • Exporting weekly campaign results.
  • Setting up UTM tracking and pixel checks.
  • Document step-by-step posting and reporting processes for SOP creation.
• Inventory Data Management:
  • Invoice entry including detailed product entry into Retail Express IMS (POS).
  • Purchase Order Management including maintenance of PO Manager Listing in MS Excel.
  • Actioning Stock Adjustments and Stock Adjustments Tracker Updated for stock variances.
  • Ensure accurate and complete data records for all inventory items across Retail Express IMS and Shopify.
  • Data Entry Procedure Preparation and Maintenance.
• E-Commerce and Shopify Support:
  • Product uploads: formatting descriptions, resizing photos, tagging, setting variants, SEO titles, metafields, etc.
  • Inventory & price updates: syncing new collections across online and POS systems.
  • Collection management: creating and sorting “New Arrivals,” “Best Sellers” etc.
  • Online merchandising: aligning product order, colour swatches, cross-selling sets (Pants + matching Top).
  • Error checking: catching broken links, duplicate listings, or image mismatches. Quality check all Policies and Blogs.
  • Theme management: Changes to page lay-out and menu bars in Shopify. Activating in-theme functionality aligned with the branding.
• Graphic Design and Brand Asset Assistance:
  • Use Canva or Photoshop to apply your logo, fonts, and overlays.
  • Design “New Arrivals” tiles, event posters, and digital banners.
  • Prepare lookbook PDFs.
  • Reformat in-store event signage or window promo graphics.
• Admin, Reporting and Back-End Tasks:
  • Basic IT support for HQ and Store-staff (level 1 troubleshooting).
  • Organising Directors Mailboxes and prioritising responses.
  • Managing Directors’ calendars, including buying trips.
  • New system testing and roll-outs.
  • Weekly Sales Reports across stores (POS and Shopify).
  • Monthly Supplier Reporting.
  • Stock-on-hand reports and slow-mover alerts.
  • HQ and In-store Procedure Maintenance with inputs from on-shore team.
  • Process Improvements.
  • Expense Entry and Analysis Support using Xero.
  • Travel Planning and Booking Support.
  • Maintenance of Event Checklists.
  • Procedure Preparation e.g. Fashion Parade Procedures.
  • Other general admin tasks.

Qualifications

• Minimum 4+ years of relevant experience in eCommerce and marketing support.
• Strong Shopify experience, including product management, inventory, and integrations.
• Proficient in email marketing platforms (experience with Klaviyo).
• Proficient in Microsoft Excel and Google Sheets.
• Competent in social media platforms and Meta Ads Manager operations.
• Competent in Canva for simple design tasks.
• Excellent organizational skills and attention to detail.
• Strong communication skills and ability to manage multiple priorities.
• Previous experience with SOP documentation and administrative support.
• Comfortable coordinating international travel and supplier communications.
• Self-driven and ability to work independently.

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).