[Hiring] Director, Strategic Customer Solutions & Women's Health @Roche

Role Description

Position Roche Diagnostics to capture high-value strategic growth opportunities, win major long-term customer accounts, and drive customer-aligned product pipeline prioritization, with an emphasis on establishing market leadership in Women’s Health across Roche portfolios.

This pivotal role provides strategic marketing leadership to win and expand business within our largest national accounts. The Director of Strategic Customer Solutions & Women’s Health is accountable for bridging commercial, technical, and development capabilities to secure long-term market leadership in high-volume laboratory testing.

The role involves designing and executing comprehensive co-marketing strategies that empower key lab partners to effectively position, brand, and commercialize complete diagnostic solutions to their clinician and institutional clients. The Director will orchestrate end-to-end commercial enablement, pairing specialized sales, technical, scientific, and medical expertise with lab partners to maximize market penetration and accelerate adoption.

A core focus will be translating customer-specific insights and long-range tender/RFP dynamics into actionable product requirements. The position drives the Voice of Customer (VOC) feedback loop into global organization, leading cross-functional workshops to shape Target Product Profiles (TPPs), rigorous business cases, and prioritized pipeline solutions designed explicitly to win transformational commercial opportunities.

Leadership extends across local and global stakeholders—including R&D, Lifecycle Management, Sales, and Medical Affairs—to align pipeline planning with multi-year target account acquisition goals while establishing Roche as the premier strategic partner for large national laboratories.

Qualifications

• Bachelor’s degree in Marketing, or scientific or business related field
• 7 years of progressive marketing experience or equivalent work experience
• 3 years of marketing leadership experience

Requirements

• Proven track record of strategic account management, commercial enablement, or product management focused on large-scale enterprise customers.
• Strong technical and scientific acumen in molecular diagnostics to effectively interface with key opinion leaders, laboratory directors, and global development teams.
• Demonstrated capability to influence global R&D and product lifecycle strategies without direct authority.
• Exceptional collaborative leadership skills with a proven ability to manage complex, multi-stakeholder initiatives under timeline pressures.
• Master’s degree (MBA) or advanced degree in Molecular Biology, Biotechnology, or relevant scientific discipline.
• Deep experience working with or selling into high-volume national reference laboratories.
• Experience managing complex RFP/tender processes and developing multi-year target account strategies.
• Global experience and demonstrated success collaborating with international lifecycle/R&D teams.
• Proven ability to navigate ambiguity and mobilize long-range strategic initiatives into operational execution.

Benefits

• Relocation benefits are provided for this role.
• The expected salary range for this position based on the primary location of Indiana is $155,800 - $289,400.
• Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
• A discretionary annual bonus may be available based on individual and Company performance.