[Hiring] Director of Loyalty @Salaia

Role Description

As the Director of Loyalty, your primary responsibility is to develop, maintain, and continually enhance an innovative, tech-forward loyalty and rewards program.

• Work with c-leadership to develop, maintain and continually improve an innovative rewards program.
• Monitor metrics and develop new ones that support decision making, improve campaign performance, and guide design of new initiatives based on observed emerging trends and technologies.
• Closely oversee campaign specialist(s) to ensure execution of efforts.
• Manage activation plan that outlines the vision for bringing customer relationships to life.
• Explore innovative and progressive ideas to enhance the program and increase participation.
• Develop loyalty program rules, procedures and operations and ensure they are understood by all stakeholders.
• Provide input, guidance, and goals for resort loyalty communication strategies.
• Manage a holistic customer acquisition approach that utilizes all available channels.
• Coordinate with Brand Marketing on updates to advertising/marketing strategy that clearly illustrate the customer benefits and value proposition of participating.
• Assist with the development of partnerships that maximize customer acquisition and member activity.

Benefits

• 💸 Competitive Compensation: We pay the best because we expect the best. You'll also be eligible for an annual bonus or sales commissions.
• 🏝️ Unlimited PTO: We actually mean it. Unlimited time off and an annual winter shut-down, we know how important it is to relax.
• 💊 Healthcare Coverage: Up to 100% healthcare cost coverage, as well as fertility, adoption, and surrogacy options.
• 🌍 Fully Remote: We embrace remote, asynchronous work, hiring talent globally without traditional offices.

Company Description

Salaia is a modern, tech-enabled platform that collaborates with top affiliates and direct partners in travel to analyze multiple airline and hotel rates, ensuring you find the most cost-effective deals.

Our promise to you: Salaia is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation or marital status.