[Hiring] Director, Cross-Channel Engagement @Amgen

Role Description

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

This role is not only critical — it’s evolving. You’ll help shape how content is planned, produced, and activated across channels, working in close partnership with U.S. Brand teams and cross-functional partners.

• Drive more consistent, efficient, and impactful content delivery
• Work cross-functionally with Brand Marketers, Content Production teams, Media and Channel Operations teams, and Commercial Data & Analytics partners
• Drive coordinated execution of cross-channel content deployment strategies
• Lead operational excellence and process improvements across the content production and deployment workflow
• Educate and drive usage of new self-service tools and centralized capabilities
• Share channel-specific best practices and toolkits
• Support development and implementation of cross-channel pilots or test-and-learns
• Document results, learnings, and best practices
• Monitor and keep pace with the latest industry content innovations
• Partner with Commercial Data & Analytics to deliver performance tracking and operational dashboards
• Act as a key liaison to enterprise platform owners

Qualifications

• Doctorate degree and 4 years of marketing, content strategy, or engagement operations experience
• OR Master’s degree and 7 years of marketing, content strategy, or engagement operations experience
• OR Bachelor’s degree and 9 years of marketing, content strategy, or engagement operations experience

Requirements

• 10+ years of experience in content operations, digital marketing, brand execution, or cross-channel engagement
• Deep understanding of content deployment ecosystems including CRM platforms, DAMs, tagging and trafficking workflows
• Strong project and collaborator management skills
• Experience developing and optimizing executional playbooks, templates, and SOPs
• Familiarity with content effectiveness and performance KPIs
• Proven ability to translate strategy into action
• Strong analytical and organizational skills
• Exceptional communication skills—both written and verbal
• Experience working with agencies, operations teams, and brand teams in matrixed environments
• Comfortable navigating ambiguity and leading change
• Familiarity with life sciences or regulated industries strongly preferred

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
• Group medical, dental and vision coverage
• Life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible

Company Description

Amgen is dedicated to improving the quality of life for people around the world and fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values.