[Hiring] Digital Media Client Lead @Elevate

Role Description

The Digital Client Lead is one of the most important roles at Elevate. It sits at the intersection of two things that most agencies keep apart: senior client partnership and genuine digital strategy expertise. This is not a client services role with a digital veneer, nor a strategy role that avoids client responsibility. It is both — fully. You are the single point of contact for your clients and the strategic digital lead on every account you own.

You will have spent seven to ten years building your career in digital marketing, working your way up through agency environments where you have developed genuine command of the digital landscape — paid social, programmatic, search, analytics, measurement, influencer, and the commercial logic that connects all of them to business growth.

Responsibilities

• DIGITAL STRATEGY & ACCOUNT LEADERSHIP
  • Define full-funnel digital strategies across client accounts.
  • Serve as the single point of contact for senior client stakeholders.
  • Lead the development and presentation of digital strategies, media plans, and performance frameworks.
  • Take inputs from Elevate's media management team and translate them into clear strategic direction.
  • Define optimal channel mix and tactical priorities across various digital channels.
  • Stay closely attuned to the evolving digital and DTC landscape.
• CLIENT RELATIONSHIP MANAGEMENT & GROWTH
  • Own the client relationship completely.
  • Build and maintain senior relationships across your client portfolio.
  • Lead senior client engagements with authority.
  • Proactively identify and pursue opportunities to expand the scope and depth of Elevate's work.
  • Serve as the client's internal champion.
• INTERNAL TEAM COLLABORATION & STRATEGIC DIRECTION
  • Work in close partnership with Elevate's specialist media management and analytics teams.
  • Brief internal teams clearly and thoroughly.
  • Collaborate across Elevate's specialist functions.
  • Mentor and support junior members of the client services team.
• PERFORMANCE, MEASUREMENT & COMMERCIAL ACCOUNTABILITY
  • Own campaign and programme performance across your client portfolio.
  • Oversee budget management and forecasting.
  • Work alongside Elevate's analytics team to ensure clients have a clear view of media performance.
  • Lead test-and-learn programmes within client accounts.
  • Understand the commercial mechanics of your clients' businesses.
• NEW BUSINESS & AGENCY GROWTH
  • Actively contribute to Elevate's new business pipeline.
  • Develop and articulate Elevate's proposition in new business contexts.
  • Identify and develop case study material from existing client work.
  • Represent Elevate at industry events and in thought leadership activity.

Qualifications

• Seven to ten years of experience in digital marketing, primarily within digital agency environments.
• Broad, working command of the digital landscape.
• Demonstrated track record of building and growing senior client relationships.
• Experience translating performance data into clear strategic direction.
• Strong strategic grounding in digital media.
• Commercial confidence in budget conversations and presentations.
• Experience working with digital-first or DTC brands.
• Entrepreneurial mindset — proactive and solutions-oriented.
• Excellent written and verbal communication skills.

Requirements

• Deep experience working with DTC or digitally-native consumer brands.
• Hands-on platform experience across various digital advertising tools.
• Familiarity with measurement approaches.
• Experience working within or alongside a fandom, community, or audience intelligence framework.
• Track record of contributing to new business pitches.
• Experience mentoring or managing junior team members.
• History of publishing thought leadership or speaking at industry events.

Benefits

• Opportunity to build and grow within a supportive agency environment.
• Visible commercial impact of your contributions.
• Trust and autonomy to make things happen.

Working Conditions

• Remote working environment.
• This position is open to all qualified candidates.
• Equal opportunity employer committed to diversity and inclusion.