[Hiring] Digital Customer Experience Consultant/Analyst @Accenture

Role Description

In Accenture, within the Strategy & Consulting – Global Network area, we work with leading global clients to design and implement strategies that drive transformation and sustainable growth. As part of our team, you will collaborate on projects that combine innovation, deep analysis, and strategic execution, helping organizations tackle their most complex challenges.

• Work at the heart of the finest global Automotive and Mobility organizations where you will collaborate on innovative projects bringing your knowledge and creativity.
• Make change happen by integrating skills and experience in strategy, consulting, digital, technology and operations.

HOW WILL YOUR EVERYDAY BE?

• Participate in large global programs which help Automotive and Mobility clients (mainly in North America) design and implement new business processes, organization capabilities and digitally enabled solutions to provide them with the necessary strategies and tools to position their organizations for high performance.
• Work as a part of a multi-disciplinary global team on defining solutions for complex projects (e.g. e-commerce, Digital Transformation, Dealer Management, Parts & Service Operations, CRM) for large OEMs, OESs and Dealer Channels.
• We are looking for people who are eager to learn and love working in a dynamic environment with an amazing culture.

Benefits

• Credits at PedidosYa
• Health insurance - Swiss Medical
• Connectivity and Electricity Services
• Gym VIP Pass
• Days off from the first year of service
• Flexible holidays
• Flexible Work Shift
• Bonus in Higher Education certifications
• Day off on your Birthday
• Bonus
• Paternity & Extended Maternity Leave
• Daycare reimbursement
• More benefits

We have offices available in CABA, Córdoba, Mar del Plata, Rosario, Salta, and Mendoza! And if you’re located in other provinces, our positions are remote, so you can work from home!

Requirements

• Candidate should have, as minimum, 3-5 years of experience working in Automotive/Mobility companies, or have experience in projects related to this industry.
• Areas of experience: Marketing, Sales and/or Aftersales in the Automotive & Mobility Industry.
• Project Management skills: Experience in project management, either in companies or consulting firms.
• Omnichannel digital experience: Have experience working with digital channels either in automotive, mobility or an E-commerce company.

We will be glad to interview you if you have deep experience in one or more of the following capabilities:

• CRM: Understanding and experience in CRM programs, initiatives and Kpis. Deep experience in CRM tools such as Salesforce (priority), Dynamics 365, or others. Experience in tools implementations for dealers/customers. Experience in loyalty programs implementation: Strategy, design, implementation and results tracking.
• ANALYTICS: Deep knowledge and experience in analytical tools (GA, BI, etc). Experience in creating dashboards, analyzing indicators, and presenting results.
• PERFORMANCE MARKETING: Digital Marketing Specialist: SEO/SEM/CRO: Conversion rate optimization. Facebook Ads, Google Ads. Experience in digital Marketing campaigns with high impacts on results (Life Cycle Value, ROI, Sales and leads acceleration).
• CX: Deep experience in understanding customer/dealer experience. Indicators tracking (NPS/CSAT) and Tools management. Advanced in customer journey development: discovery, assembly, tools management and presentation. Web-sites/Apps: UX research, diagnosis, testing, discovery and design.
• SOCIAL INTELLIGENCE: Brand monitoring, Social Media management and Social Listening: Deep experience in understanding and collecting customer, competitors and market feedback, Social sentiment, and Brand awareness. Use of tools and assembly of dashboards. Content Management.

Qualifications

• Project Management certifications
• Exposure to software implementations (estimation, requirements detailing, functional specification).
• Business transformation and project lifecycle frameworks and approaches.
• Agile Methodology Knowledge (Scrum or SAFE)
• Gen AI knowledge and experience.

Key Competencies and Skills

• Advanced English (mandatory). CV in English (mandatory)
• Advanced in Microsoft Tools (Powerpoint, Excel, etc.)
• Strong analytical and problem-solving skills
• Strong data-driven capabilities
• Availability to travel
• Excellent communication (written and oral) skills and excellent presentation skills
• Comfortable working at the highest levels of client organizations and interacting closely with the “C” level executives in a range of environments
• Understand customer needs and translate them to business requirements (business requirement definition)
• Ability to independently liaise with customers and convincingly present solutions
• Excellent teamwork and ability to work in distributed delivery environment