[Hiring] Digital Communications Manager @SupportYourApp

Role Description

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Participate in developing, updating, and implementing communication and content strategies, as well as building and executing content plans;
• Create high-quality content for product communication channels, including scripts, social media posts, and in-game news;
• Prepare creative briefs and assign tasks to internal 2D Artists, 2D Designers, CG Generalists, and Motion Designers;
• Collaborate closely with the Content Services, Localization, Audio, Video Production, and Development teams to produce engaging visual and written content;
• Work directly with the Game Director and core product teams to align communication initiatives with project goals;
• Analyze content performance, monitor audience engagement, and research competitor communities and market trends.

Qualifications

• Native Ukrainian and intermediate English skills (B1);
• Middle+ or Senior-level expertise with 2+ years of professional experience in digital content creation and analysis for digital platforms;
• Strong copywriting and text-writing skills with the ability to craft clear, engaging, and audience-oriented communication;
• Experience working with visual production and coordinating creative assets across multidisciplinary teams;
• A highly organized, systematic approach to workload and content planning;
• Solid understanding of the gaming industry or personal gaming experience;
• Strong personal engagement, creativity, empathy, and a straightforward communication style;
• A personal device that meets the following requirements:
• Windows: 15.6" IPS 1920x1080 / AMD Ryzen 7 / AMD Radeon Vega / 32 GB RAM / 512 GB SSD;
• Mac: Apple MacBook Air 13’’ M2 Chip / 16 GB RAM / 10-core GPU / 256 GB SSD.

Requirements

• Understanding of brand communications fundamentals or previous experience in SMM/Digital agencies;
• Strong awareness of emerging social media and digital platform trends;
• Hands-on experience using AI tools to optimize workflows and everyday processes;
• Creative mindset with the ability to propose fresh, non-trivial ideas and solutions.

Benefits

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.