[Hiring] Demand Operations Administrator @Hyland

Role Description

The Marketing Demand Operations Technology Administrator is an individual contributor within Hyland's Demand Operations function, responsible for the administration, execution, maintenance, and operational support of demand and engagement technologies across the revenue technology ecosystem.

This role supports the day-to-day reliability of demand generation operations through system administration, troubleshooting, documentation, and process execution — operating within established governance, operational standards, and documented processes. If you are detail-oriented, technically curious, and thrive in a structured, process-driven environment, this role is for you.

Your Role Responsibilities? Here's What You'll Do.

• Execute and maintain demand and engagement tooling in accordance with established operational standards, documented processes, and governance requirements, ensuring data quality and operational consistency across the revenue technology ecosystem.
• Investigate and troubleshoot operational issues across supported platforms, documenting findings, implementing approved solutions where appropriate, and escalating risks or architectural concerns to the right stakeholders in a timely manner.
• Support engagement workflows across Qualified (chatbots and conversational engagement), gifting platforms, and 1:1 or account-based outreach workflows enabled by 6sense and Qualified, ensuring accurate and consistent execution.
• Perform defined execution-level tasks in Marketo under direction from the Demand Ops Technology Admin; identify opportunities to leverage automation and AI to improve operational efficiency and recommend solutions for evaluation and prioritization.
• Complete work through established intake, tracking, and prioritization systems — primarily Workfront and JIRA — while creating and maintaining accurate, up-to-date documentation in Confluence related to demand processes, tool execution, cleanups, and recurring operational tasks.
• Collaborate effectively with Demand Ops leadership, business stakeholders, and senior technical resources to ensure consistent, high-quality execution and adherence to established governance, documentation, and operational standards across the demand technology ecosystem.

Qualifications

• Bachelor's degree in Marketing, Business, Information Systems, Communications, or a related field; equivalent experience may be considered.
• 3–6 years of experience supporting CRM, marketing automation, revenue technology, or demand generation platforms in a structured operational environment.
• Working knowledge of Salesforce, Marketo, and demand generation technologies.
• Strong troubleshooting and analytical skills.
• Strong documentation, organizational, and process management skills.
• Effective written and verbal communication skills.

Requirements

• Familiarity with conversational engagement and account-based marketing platforms such as Qualified and 6sense.
• Experience managing work through structured intake and prioritization systems such as Workfront and JIRA.
• Ability to identify opportunities to leverage automation and AI to improve operational efficiency.
• Experience with Google Tag Manager and familiarity with digital marketing operations.
• Proven ability to collaborate effectively with senior technical resources and cross-functional stakeholders.

Benefits

• Career development resources.
• Wellbeing programs.
• Innovation practices.
• Support for employee initiatives and community engagement.