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Marketing
Customer Marketing Manager
@Timely Limited (NZ)
[Hiring] Customer Marketing Manager @Timely Limited (NZ)
Mar 21, 2025 - Timely Limited (NZ) is hiring a remote Customer Marketing Manager. 💸 Salary: unspecified. 📍Location: New Zealand.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Your primary objective is to engage existing customers for Everwell through building and managing global customer marketing programs to increase engagement, usage of our products and retention over the lifetime of our customers and their businesses.
- Successfully onboarding and driving usage of our products early in the customer lifecycle.
- Creating educational campaigns & content that will enable deeper usage of the product over the lifecycle.
- Working cross functionally with Customer Success and Customer Support teams to deliver the content and communications our customers need to get maximum value out of their relationship with Everwell.
- Deliver critical information and updates around new functionality, features and important operational updates utilising a multi-channel, multi-platform approach.
- Build customer advocacy, manage reviews and foster community engagement, gathering customer feedback and sentiment.
- Utilise data & insights to drive effectiveness and efficiency in all the work we do at Everwell.
Qualifications
- 5+ years marketing experience at a SaaS or relevant technology company.
- Exceptional onboarding & adoption marketing campaign ideation and creation.
- Experience with ‘self-service’ customer support models (desired).
- Strong copywriting and communication experience.
- Customer-centric mindset with a passion for building strong customer relationships.
- Strategic thinker with the ability to translate strategy into actionable plans.
- Excellent influencing and communication skills.
- Hands-on experience with CRM, Email Automation and customer management tools.
- Demonstrable experience in lead funnel management and leveraging customer lifecycle data to prioritise program activity.
- Ability to demonstrate marginal gains through the optimisation of existing processes and campaigns.
Benefits
- Work-life balance with additional annual leave.
- Flexibility to work from home or the office.
- High-spec home office set up.
- Professional development budget to fuel your growth.
- Annual wellness allowance to fund the things that support your wellbeing.
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| 📍 | Be aware of the location restriction for this remote position: New Zealand |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Marketing
Marketing
|
Salary
💸
unspecified
|
Remote
Location
New Zealand
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: New Zealand |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
