[Hiring] Content Strategist @ICF

Role Description

Our digital practice is looking to hiring a part-time, on-call Content Strategist. As an on-call/freelancer, you might work zero to 30 hours per week, depending on our workload (work times may need to align with specific time zones due to client requirements).

This position is remote and can be based from anywhere in the U.S. As an on-call role, you'll be engaged on a project-by-project or task-by-task basis; proactive communication about your availability is key to success.

What You Will Do

• Content Strategy & Governance
  • Assist account teams in developing and executing web content strategies and governance plans
  • Make recommendations about content usability and optimization, including improvements to taxonomy, information architecture, and SEO
  • Apply plain language principles and brand voice guidelines to editorial revisions; collaborate with technical writers, editors, and subject matter experts as needed
  • Support the creation of content briefs, style guides, and editorial standards documentation
  • Stay current on content strategy best practices, including content workflows, structured content models, and evolving SEO standards
• Web Content Administration & CMS Management
  • Manage web content in stage and production environments within Drupal and other content management systems
  • Conduct quality assurance checks to ensure content updates are accurately published across all environments (e.g., development, staging, production)
  • Apply accessibility best practices to all content, ensuring compliance with Section 508 and WCAG 2.1/2.2 guidelines
  • Work with accessibility and data analytics teams to monitor content performance and recommend improvements
  • Support content migrations, content audits, and metadata/taxonomy updates
• Project Coordination & Collaboration
  • Proactively communicate with task leads and project managers about your availability, capacity, and task status
  • Use Agile frameworks (e.g., Kanban or Scrum) to manage Operations & Maintenance tasks; track and report on content team activities using tools like Jira or similar platforms
  • Serve as a point of contact for day-to-day client content requests by prioritizing, tracking, and reporting on tasks
  • Collaborate with graphic designers, UX experts, developers, and client stakeholders to support page revisions and the creation of new web content
  • Assist in preparing and delivering presentations to clients and internal project teams
  • Contribute to streamlining content management workflows and team processes

Qualifications

• Bachelor's degree in a related field
• 3-5 years of experience in web content management, content strategy, digital communications, or a closely related role

Requirements

• Familiarity with a content management system (Drupal, WordPress, SharePoint, or similar); hands-on experience with Drupal is a plus
• Understanding of plain language writing principles, editorial style, and web content best practices
• Working knowledge of basic SEO concepts, metadata, and information architecture
• Awareness of web accessibility standards, including Section 508 and WCAG 2.1/2.2
• Strong written and oral communication skills
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint)
• Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment
• Comfortable working fully remotely with distributed teams

What We Would Like You to Bring with You

• Experience working with or for federal, state, or local government clients
• Exposure to public health content or health communications
• Familiarity with Agile project management tools (Jira, Trello, Azure DevOps) or workflows
• Basic understanding of HTML/CSS as it relates to content publishing
• Experience using analytics tools (Google Analytics 4, Adobe Analytics, or similar) to inform content decisions
• Familiarity with AI-assisted content tools (e.g., for drafting, summarization, or content gap analysis) and an understanding of when and how to use them responsibly
• Experience with design collaboration tools such as Figma
• Familiarity with UX principles and user-centered design practices, including exposure to user research, usability testing, wireframing, or journey mapping as they relate to content design and information architecture

Pay Range

The pay range for this position based on full-time employment is: $61,232.00 - $125,954.00