Role Description
We are looking for a strategic, results-driven eCommerce Content Manager to lead the development and execution of content strategies across multiple clients and a variety of e-commerce marketplaces. In this role, you will serve as a key client partner, providing expertise on marketplace best practices and leading a team to deliver high-impact content and creative solutions.
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Lead the development and execution of content and creative strategies across multiple clients, including tier 1 clients and ad hoc audits, with minimal leadership oversight.
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Serve as a true client partner and authority on Amazon best practices, able to clearly and concisely explain content and creative strategies and best practices both externally and internally.
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Mentor and coach junior team members, providing guidance, trainings, and support to help them grow and develop their skills.
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Manage the day-to-day activities of junior content team members, including assigning projects, monitoring performance, and ensuring quality standards are met.
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Collaborate with designers to deliver award-winning creative strategies for clients and internal projects.
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Collaborate with the media team and account managers to ensure that all content is aligned with clients' overall advertising and business objectives.
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Partner with account managers to create content and SEO strategies that support client's broader goals.
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Develop and implement creative strategies to support client goals and drive growth.
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Strong understanding of Amazon creative and content data and analytics, able to analyze performance data and tests to continuously optimize content and creative.
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Contribute to content thought leadership through agency content, client POV pieces, resources, and case studies.
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Serve as an internal subject matter expert and create and own SOPs/process creation, resources, and run team trainings.
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Begin to understand Amazon content and creation commercials.
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Partner with global counterparts to ensure global consistency and sharing across regions.
Qualifications
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4+ years of experience in content marketing, e-commerce content strategy, or digital advertising, with a focus on Amazon or other marketplace content.
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Proven leadership experience, managing and mentoring team members while overseeing multiple content projects.
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Deep expertise in Amazon content creation, including optimization strategies for titles, bullet points, A+ content, storefronts, and image stacks.
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Strong analytical skills, with the ability to interpret content performance data and make data-driven recommendations for optimization.
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Project management experience, with a track record of successfully leading multiple content initiatives and meeting deadlines.
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Exceptional client-facing communication skills, with the ability to articulate strategy, present recommendations, and manage client expectations.
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Experience developing SOPs, training materials, and process improvements to drive efficiency in content workflows.
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Collaboration experience across cross-functional teams, including media, account management, and design.
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Working knowledge of paid media platforms, including Facebook, Google, TikTok, and YouTube, and their role in content strategy.
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High proficiency in project management and collaboration tools (e.g., Asana, Google Suite, Microsoft Excel, PowerPoint).
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A proactive, strategic mindset with a passion for driving innovation and delivering measurable results.
Benefits
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Competitive compensation aligned to experience and market benchmarks.
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Remote-first flexibility - work from anywhere, with trust and autonomy.
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Global collaboration - working with experts across regions and time zones.
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Career growth and development - opportunities to evolve as we scale.
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5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring.
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Positive-energy culture - grounded in respect, inclusion, and accountability.
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Meaningful impact - helping some of the world's most progressive brands grow.