[Hiring] Community & Online Reputation Manager @Hostinger

Role Description

We’re looking for a community-led growth & reputation manager who sees forums, review platforms, and brand voice as powerful distribution channels. Your mission is simple: create visibility, build trust, and turn online discussions into sustainable growth.

• Own and grow our presence in forums and user-driven platforms.
• Develop and execute a strategy for participating in Reddit, Quora, niche forums and communities, and relevant Facebook Groups.
• Identify high-intent discussions, contribute value-driven insights, and ensure our brand is visible in the right conversations.
• Create buzz in the right places by proactively spotting opportunities to join trending or relevant discussions.
• Seed thoughtful threads, ask smart questions, and spark conversations that increase awareness and referral traffic over time.
• Manage review and reputation platforms, owning our presence on platforms like Trustpilot and other review sites.
• Monitor sentiment, respond strategically to reviews, and help shape how our product is perceived publicly.
• Amplify company voice by writing and collaborating on posts for LinkedIn and managing conversations from our company account.
• Engage across social channels with intent, focusing on meaningful interactions that build credibility and trust.
• Navigate community dynamics with care, understanding moderation rules, platform culture, and unwritten norms.
• Collaborate across marketing and growth, working closely with content, SEO, and marketing colleagues.
• Measure impact and optimize by tracking referral traffic, engagement, sentiment, and conversation impact.

Qualifications

• 3+ years of experience in community-driven marketing, online reputation management, forum engagement, or organic growth.
• Deep understanding of Reddit, Quora, Facebook Groups, niche forums, and review platforms, including moderation rules and best practices.
• Experience managing platforms like Trustpilot and responding publicly to customer feedback.
• Ability to write in an authentic voice and adapt tone across platforms.
• Strong understanding of SEO fundamentals and how forum visibility impacts search presence.
• Excellent research skills to identify relevant discussions, trends, and growth opportunities independently.
• Exceptional written English with strong attention to nuance and tone.
• A strategic mindset combined with hands-on execution.
• Self-starter mentality, be proactive, curious, and comfortable operating with high ownership.
• Interest in technology, online behavior, and how digital conversations influence buying decisions.

Benefits

• High-impact ownership in a small team working closely with leadership.
• Real growth marketing experience - focus on demand creation and distribution.
• Freedom to experiment and scale wins - test ideas fast and double down on what works.
• Remote-first setup - work where and how you’re most effective.
• Real room to grow, with a learning budget to improve execution.
• Direct access to decision-makers, and the ability to influence direction without layers of approval.

Compensation

Gross salary from 2500 EUR/month, depending on your experience and skills.