[Hiring] Braze Campaign Specialist @Vivid Seats

Role Description

Vivid Seats is seeking an experienced Braze Campaign Specialist for a 3+ month contract engagement to support our Lifecycle Marketing team. This is a highly technical, hands-on role focused on building, coding, QAing, and deploying CRM campaigns within Braze.

• Build, QA, and deploy email, push notification, and in-app messaging campaigns within Braze using HTML, CSS, Liquid, and reusable content components.
• Leverage Braze, Liquid, customer attributes, events, Catalogs, Connected Content, and audience data to create highly personalized customer experiences.
• Configure audiences, validate personalization, troubleshoot campaign issues, and ensure accurate, on-time deployment of CRM campaigns with exceptional attention to detail.

Qualifications

• 3+ years of hands-on experience building and deploying campaigns within Braze.
• Advanced experience creating and managing Braze Campaigns, Canvas journeys, Content Blocks, Catalogs, and Connected Content.
• Strong proficiency with Liquid templates, conditional logic, personalization, and dynamic content.
• Strong HTML and CSS email development skills with the ability to code, QA, troubleshoot, and modify responsive email templates without engineering support.
• Experience configuring audiences using customer attributes, custom events, purchases, and behavioral segmentation.
• Experience building and deploying personalized email, push notification, and in-app messaging campaigns at scale.
• Strong QA experience including email rendering, personalization validation, link testing, and deployment verification.
• Ability to troubleshoot Liquid logic, audience configuration, and Braze campaign issues independently.
• Working knowledge of SQL, APIs, webhooks, and relational data structures is a plus.
• Exceptional attention to detail with the ability to manage multiple campaign builds and deadlines.

Requirements

• Complete onboarding and gain access to Braze, documentation, and internal processes.
• Become familiar with Vivid Seats' CRM templates, customer data structure, and campaign workflows.
• Begin building, QAing, and supporting production email, push, and in-app campaigns.
• Learn existing Liquid components, Content Blocks, and reusable templates.
• Support campaign launches alongside the CRM team.
• Independently build, QA, and deploy email, push, and in-app messaging campaigns.
• Create and troubleshoot Liquid personalization and dynamic content.
• Build and maintain Canvas journeys and triggered campaigns.
• Independently execute CRM campaigns from build through deployment.
• Troubleshoot Braze campaign, Liquid, and audience issues.
• Partner with the CRM team to support high-volume campaign execution.

Benefits

• Location: Chicago, IL or Remote
• Length: 3+ months; starting ASAP
• Hours: 20-40 hours/week depending on candidate availability
• Rate: $70-$90/hr

Company Description

Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love.

• We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.
• Named as one of Built In's top places to work in 2025.
• We have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
• We believe in harnessing emerging technology to power performance and unlock creativity.