[Hiring] Brand Associate @Creator Match

Role Description

Creator Match is seeking an Account Associate to support the execution of client-facing account management responsibilities across assigned brand partners. The Account Associate works directly with Account Managers to ensure client communication, onboarding, campaign documentation, reporting, and follow-up activities are executed accurately and consistently.

The Account Associate supports the Account Manager throughout the client lifecycle, from onboarding and campaign kickoff through execution, reporting, and campaign wrap-up. This role is responsible for managing client-side administrative and communication workflows, preparing campaign materials, coordinating client feedback, maintaining account documentation, and supporting recurring client updates.

The Account Associate is expected to independently execute assigned client-facing responsibilities while escalating strategic, commercial, or relationship-sensitive decisions to the Account Manager.

Qualifications

• Client Communication & Support
• Client Onboarding & Campaign Kickoff
• Campaign Coordination & Client Follow-Through
• Client Reporting & Documentation
• Client Relationship Support
• Cross-Functional Collaboration
• Additional Responsibilities

Requirements

• Support day-to-day client communication across assigned accounts.
• Draft and send approved client updates, follow-ups, reminders, and meeting recaps.
• Track open client questions, approvals, decisions, and outstanding action items.
• Ensure clients receive clear communication regarding next steps, timelines, and deliverables.
• Collect and organize client feedback for the appropriate internal teams.
• Identify communication gaps or unresolved requests and escalate when needed.
• Maintain professional, responsive, and accurate communication.
• Support Account Managers in delivering a consistent client experience.
• Prepare and send client intake forms and related onboarding materials.
• Review intake responses and flag missing or incomplete information.
• Prepare campaign kickoff agendas, presentation materials, and supporting documentation.
• Attend kickoff meetings and capture key decisions, action items, and follow-ups.
• Send post-kickoff recaps outlining decisions, open questions, and next steps.
• Support development of campaign briefs based on client goals and requirements.
• Collect client feedback on briefs and coordinate approved revisions.
• Schedule product onboarding sessions and request necessary product access.
• Ensure onboarding information is documented and shared with relevant internal teams.
• Translate Account Manager direction into organized client-side tasks and follow-ups.
• Track client approvals, outstanding requests, and dependencies affecting campaign progress.
• Coordinate the collection and consolidation of client feedback on creator sourcing and content.
• Confirm feedback is clear and actionable before routing it to creator-side teams.
• Follow up with clients on missing information, overdue decisions, and pending approvals.
• Support client communication when campaign details or timelines change.
• Maintain visibility into outstanding client-side work and flag potential delays.
• Coordinate with internal teams to ensure client decisions are reflected in campaign execution.
• Draft recurring client updates, including scheduled weekly communications.
• Maintain accurate account notes, communication records, client preferences, and key decisions.
• Prepare campaign updates and supporting reporting materials.
• Build preliminary reporting documents using verified campaign data.
• Support campaign wrap reports and post-campaign summaries.
• Coordinate with Account Coordinators to obtain accurate performance and campaign information.
• Document client feedback, campaign learnings, and outstanding follow-up items.
• Identify incomplete or inconsistent information before client-facing materials are distributed.
• Keep account documentation organized and accessible.
• Support Account Managers in maintaining responsive, well-organized client relationships.
• Track client requests and ensure agreed follow-ups are completed.
• Surface recurring client feedback, concerns, or process friction.
• Identify signs of dissatisfaction or communication breakdowns and escalate promptly.
• Support preparation for client check-ins, strategy discussions, and account reviews.
• Maintain awareness of client priorities, communication preferences, and expectations.
• Help ensure clients understand campaign progress and upcoming milestones.
• Support account continuity through accurate documentation and internal handoffs.
• Work directly with Account Managers to execute client-side priorities.
• Partner with Account Coordinators on campaign setup, documentation, tracking, and reporting inputs.
• Coordinate with Creator Marketing Managers and Creator Associates when client feedback affects creator execution.
• Ensure client-facing information is communicated accurately to the appropriate internal owners.
• Support leadership and internal teams with account information and assigned follow-ups.
• Maintain clear task ownership, communication, and accountability.
• Identify opportunities to improve onboarding, client communication, reporting, and account workflows.
• Support the development of standardized templates, processes, and best practices.
• Participate in cross-functional initiatives and broader Client Success projects.
• Take on additional responsibilities as assigned based on business needs.

Benefits

• Opportunity to work on impactful campaigns with leading technology brands.
• Help creators build meaningful partnerships.
• Grow alongside a team that values initiative, accountability, and continuous improvement.

Application Process

• Application and Loom video screening
• HR interview
• Paid skills assessment
• Hiring manager interview
• Leadership interview