[Hiring] Associate Director, Client Media Solutions @Real Chemistry

Role Description

The Associate Director, Client Experience (Media) leads integrated media and omnichannel planning across complex pharmaceutical and life sciences accounts. This role is responsible for translating business objectives, customer insights, and audience needs into strategic media programs that engage healthcare professionals, patients, and caregivers while driving measurable business performance.

This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN.

What You'll Do

• Lead integrated planning across paid, earned, owned, and omnichannel engagement initiatives.
• Develop strategic HCP and DTC media recommendations informed by audience insights, market conditions, and business objectives.
• Oversee media investment strategies, channel mix recommendations, measurement frameworks, and optimization plans.
• Serve as a strategic advisor for clients navigating evolving healthcare engagement challenges.
• Lead cross-functional collaboration with Strategy, CRM, Analytics, Creative, and Activation teams.
• Guide campaign performance discussions and identify opportunities for innovation and growth.
• Manage and develop planning talent while maintaining excellence across all client deliverables.

This Position is a Perfect Fit for You If

• You are a strategic thinker who enjoys turning complex business challenges into integrated media and customer engagement solutions.
• You understand how media, omnichannel engagement, CRM, analytics, content, and customer experience work together to influence behavior.
• You can comfortably advise pharmaceutical and life sciences clients on media investment decisions, audience strategy, and performance optimization.
• You enjoy building strong client partnerships and are viewed as a trusted problem solver rather than simply a service provider.
• You bring a point of view to discussions, supported by data, research, experience, and industry trends.
• You are comfortable leading teams while also remaining actively involved in strategic thinking and client problem solving.
• You enjoy mentoring others and raising the quality standard across a broader portfolio of work.
• You are motivated by helping healthcare brands create more meaningful, measurable customer experiences.

Qualifications

• 8+ years of pharmaceutical, life sciences, or healthcare media experience.
• Deep expertise across integrated media planning and omnichannel customer engagement.
• Experience developing HCP and DTC media strategies for complex brands or therapeutic areas.
• Strong client leadership, presentation, and storytelling abilities.
• Demonstrated success managing multiple client relationships and teams.

Requirements

• Pay Range: $95,000 - $120,000
• The anticipated salary range for this position is listed above. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to experience, skills, qualifications, geographic location, and internal parity.

Benefits

• Comprehensive benefits package and a variety of programs designed to support our employees' well-being, growth, and success.
• Offices in key markets with free snacks.
• Generous holiday and paid time off.
• Options for private medical, dental, and vision plans.
• Support in saving for the future.
• Mental wellness coaching and support.
• Access to more than 13,000 online classes with LinkedIn Learning.