[Hiring] VP, Law Firm Professional Services @Litify

Role Description

We're hiring a VP, Law Firm Professional Services to lead delivery and make AI-powered implementation Litify's competitive edge. You will own how every new customer goes live, whether our own team or a certified System Integration (SI) partner does the work. You will also build the team that puts autonomous AI agents to work across our client base.

At Litify, professional services is a growth engine, not a cost center. In the agentic era, the fastest and most reliable go-live wins the customer, and deep AI adoption keeps them. You will build the delivery model that makes both a lasting competitive advantage for Litify.

Reporting: You will report to the CEO and partner closely with Sales, Product, Customer Success, and Finance.

What You'll Do:

• Rewrite the implementation playbook for the AI era.
• Define what a best-practice Litify go-live looks like across discovery, solutioning, data migration, configuration, testing, training and client engagement.
• Rebuild our SOPs around AI.
• Use AI to run discovery and gather requirements, generate solution designs and configuration, automate data mapping and migration, produce test scripts and build training content.
• Meaningfully reduce the time and cost to go live, measured in leaner Statements of Work (SOWs), smaller estimates and fewer weeks to first value.
• Raise the quality floor of every implementation at the same time.
• Build an accelerator library of pre-built practice-area templates, migration tooling and reusable agents.
• Own the product release readiness process.
• Build and run a world-class SI partner ecosystem.
• Source, recruit and certify a portfolio of SI partners.
• Hold partners to the same delivery standard as our internal team.
• Run regular product trainings, certifications and solution reviews.
• Manage partners to shared scorecards covering financial results and client outcomes.
• Grow partner capacity ahead of bookings.
• Lead an elite internal delivery team and own the services P&L.
• Lead an internal delivery team of project managers, solution architects, technical and data migration architects and implementation consultants.
• Make this team the proving ground for our SOPs.
• Own the full services P&L across revenue, gross margin, billable rates, and utilization.
• Build and run capacity models that match people to pipeline.
• Own executive escalations.
• Establish Litify's Agentic AI Center of Excellence.
• Stand up and lead a team of Agent Architects.
• Design, build and roll out custom autonomous agents across the client portfolio.
• Own AI showcases, trials and rollouts for existing customers.
• Feed field insight back into Product.

Qualifications

• 12+ years in B2B SaaS professional services, including 5+ years as a VP or SVP leading a multi-team delivery organization.
• Vertical SaaS or complex system-of-record experience is strongly preferred.
• Experience delivering on Salesforce and/or within Legal-tech a plus.
• A track record of using AI to change how implementations get delivered.
• Experience leading AI agent deployment for customers.
• Proven ownership of a services P&L.
• Experience building capacity models that keep delivery ahead of bookings.
• Experience building or scaling an SI partner ecosystem.
• A credible executive presence with managing partners, firm administrators, and COOs.
• Exceptional coaching ability and comfort leading from the front.
• Hands-on, rigorous, and outcome-obsessed.

Requirements

• Strong adoption and measurable ROI from AI agent deployment.
• Results on revenue, margin, utilization, billable rates, and forecast accuracy.
• Ability to partner with Sales on complex deals.
• Low ego to step into an escalation and keep the client experience seamless.

Benefits

• Fully remote position, with exceptions for employees in New York City and New Jersey.
• Estimated salary for this role is $250,000-300,000 total compensation (base and bonus).
• Competitive salary ranges based on qualifications, experience, and internal equity.