[Hiring] Virtual Legal Intake Specialist @Back Office Betties

Role Description

This is a remote position. Are you the kind of person who’s tech-savvy, quick on your feet, loves helping people, and can charm just about anyone over the phone? Do you thrive in fast-paced environments, enjoy solving problems on the fly, and light up when you know you’ve made someone’s day? If so, you might be exactly who we’re looking for. We’re hiring a Part-Time Legal Intake Specialist to join our virtual call center team! No legal experience? Totally fine—we’ll teach you everything you need to know. If you bring the confidence, resourcefulness, and curiosity, we’ll handle the legal training. You just need to love working from home, stay sharp with the details, and bring good vibes to every call.

Our Legal Intake Specialists go above and beyond to provide exceptional customer service through:

• Detailed call handling instructions
• Scheduling appointments
• Answering FAQs
• Taking messages
• Transferring calls

A Day in the Life:

• Answer 80-120 calls per 8-hour shift in a fast-paced, fully remote environment
• Support 60+ different law firms with varying needs and expectations
• Adapt quickly — every call is unique
• Communicate with your team in real time via internal chat

Core Values:

• Be a Good Human: Do the right thing, even when it’s tough. Act with integrity and focus on what’s right.
• Be a Boss: Take ownership, figure it out, and get results.
• Be a Goal Digger: Dream big, stay curious, and bring your A-game every day.

Qualifications

• Must reside in AZ, NV, PA, or TX
• Complete our Aptive Index survey: Aptive Index Survey (required to be considered for employment)
• Must type a minimum of 45 words per minute
• Strong customer service or call center experience preferred
• Professional phone presence and strong communication skills
• Reliable, high-speed internet (100+ Mbps — no hotspots or WiFi; CenturyLink, Verizon, & T-Mobile are banned providers)
• Wired Ethernet connection required (no exceptions)
• Quiet, distraction-free home office (background noise may lead to termination)

Requirements

• Availability Monday–Friday, 25 hours/week minimum; full-time shifts also available
• Must have availability between 5:00am-5:00pm PST (5-hour or 8-hour shifts daily)
• Training schedule is full-time for 2 weeks, Monday-Friday from 6:00am-2:30pm PST

Benefits

• No work on the weekends; we are only open Monday through Friday
• Work from home - ALWAYS!
• We provide all the equipment you will need
• Paid training
• Bereavement leave for the loss of a friend or family member
• Bereavement leave for the loss of a furry loved one
• Biannual Wellness days
• Paid holidays
• Earn up to 20 days of PTO per year
• Paid sick leave
• Paid wellness leave
• Health, dental, and vision insurance available for full-time employees
• 401k available for full-time employees with company match
• Four-month Snoo rental to all expectant Betties for their baby
• Bonusly: A peer-to-peer recognition software to cash in points for gift cards and prizes
• $100 a year to spice up that space: Cash in $100 a year to use to make your workspace uniquely you!
• Wellness Month: Customized box full of goodies or a Massage Envy gift card; wellness tips, trainings, and a virtual team event
• Virtual Team Gatherings: Fun team events like taco cooking classes, virtual costume parties, and tours
• Dream Granting: Celebrate in a way that helps you achieve your dreams
• American Dream Program: $1,000 towards down payment for Betties purchasing a home
• Annual MVP: One Bettie wins the Annual MVP award, winning a gift or trip of their dreams!