[Hiring] Senior Director, Creditors Rights Service & Delivery @Proof

Role Description

Proof's Creditors Rights business is scaling quickly, and we're looking for a builder to own delivery end-to-end. As Senior Director, Creditors Rights Service & Delivery, you'll build and run the teams responsible for discovery, scoping, implementation, and filing across every new and expanding account. This is a build-and-run role: you'll define the operating model as much as you execute against it, working hands-on while the function is still taking shape. It's a chance to build the infrastructure behind a high-growth, mission-critical part of our business from the ground up.

What You'll Do

• Own remote discovery, scoping, and implementation for all new and expansion Creditors Rights accounts.
• Serve as the subject matter expert for Creditors Rights service delivery, translating legal and procedural nuance into scalable operational process.
• Design, document, and continuously refine the end-to-end workflow, from discovery through scoping, implementation, and filing.
• Own remote research into new suit and affidavit filing requirements, keeping pace with jurisdictional and procedural changes.
• Build the infrastructure (workflows, tooling, documentation, training) needed to take the business from foundational to scaled.
• Establish quality control, SLAs, and productivity benchmarks for a function that's still being built.
• Partner directly with Sales on new business handoffs, setting clear scoping and expectations from the start.
• Own the third-party vendor-managed filing relationship, including performance, quality, and escalation management.
• Manage caseload and client escalations directly when needed. This is a roll-up-your-sleeves role, not a purely oversight one.
• Report on delivery performance, bottlenecks, and scaling readiness to senior leadership.
• Collaborate cross-functionally with Litigation Support, Server Network, other Service Delivery pillars, and Product/Tech to align Creditors Rights into the broader operating model.

Qualifications

• Deep subject matter expertise in Creditors Rights practice and procedure (discovery, scoping, filing requirements, jurisdictional nuance).
• Proven experience building operational process from scratch, comfortable operating without a fully mature playbook.
• A track record leading and scaling delivery teams in a legal services, legal tech, or similar operations environment.
• Experience managing third-party vendor relationships tied to filing or similar operational delivery.
• Comfortable operating in a matrixed structure, including managing a dotted-line technical resource jointly with Product/Tech.
• Strong project and process design skills, able to both architect a scalable model and execute against it personally.
• High tolerance for ambiguity and a bias toward action (this role isn't suited to a purely strategic operator).
• Experience partnering closely with Sales on new business implementation.

Compensation

• Full-time, salaried position
• Compensation: $175,000-$250,000 based on experience and location
• Eligible to participate in company bonus plan

Benefits

• Medical, dental, vision, disability insurance, paid parental leave, and 401(k)
• Paid time off and paid holidays
• Necessary equipment provided
• Work from home stipend

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.