[Hiring] Pharmaceutical Content Compliance Manager @Strive Pharmacy

Role Description

The Pharmaceutical Content Compliance Manager supports Strive Pharmacy’s content review program by ensuring marketing, educational, and communications materials comply with applicable laws, pharmacy regulations, compounding standards, and internal policies before release. This role partners closely with Compliance, Clinical, Marketing, Communications, Brand, Sales, and Legal teams to provide practical, risk-based guidance while enabling high-quality, on-brand communications.

The Manager will lead cross-functional content reviews, establish governance and workflows, advise on claims and risk, and develop training and resources that support accurate, substantiated, and compliant content across various platforms.

Key Responsibilities:

• Content Compliance & Review: Design, implement, and continuously improve content compliance policies, SOPs, workflows, SLAs, and controls. Prioritize and manage review requests based on business needs, deadlines, and risk; provide early-stage guidance to reduce rework and accelerate review cycles.
• Claims & Substantiation: Establish and maintain compliant language libraries and ensure claims are accurate, appropriately substantiated, and supported by required qualifiers, disclaimers, and disclosures. Review comparative, superiority, testimonial, endorsement, and structure/function claims for compliance.
• Regulatory Alignment: Interpret and apply applicable FDA and FTC advertising and promotion guidance, USP <795>/<797>/<800>, HIPAA marketing requirements, and federal and state pharmacy regulations to content and communications for prescription, OTC, and supplement products and services.
• Risk Management: Provide timely, practical guidance on regulatory and compliance risks. Monitor emerging enforcement trends, digital marketing risks, and regulatory changes that may impact Strive’s content.
• Cross-Functional Compliance Liaison: Attend cross-functional meetings and serve as the designated compliance liaison for assigned department(s), providing guidance, communicating compliance decisions, documenting action items, and coordinating follow-up between stakeholders and the Content Compliance team.
• Training & Enablement: Develop content playbooks, training materials, language guides, and other resources to help teams create compliant content and understand requirements related to claims, disclosures, fair balance, testimonials, endorsements, and social media.
• Documentation & Audit Readiness: Maintain an auditable repository of content reviews, approvals, decisions, and supporting rationale. Prepare documentation for audits, inspections, and external reviews.
• Metrics & Process Improvement: Manage review queues and tools, such as Asana, and track KPIs including review volume, cycle time, first-pass approval rate, rework, escalations, and SLA adherence. Develop reporting and recommendations to improve efficiency and accountability.
• Cross-Functional Partnership & Inquiry Response: Partner with Legal, Privacy, Clinical, Marketing, and other stakeholders on content risk, required notices and permissions, patient data use, and public-facing issues. Respond to compliance inquiries with clear guidance, supporting rationale, and recommended actions.

Qualifications

• PharmD required
• 2+ years of experience in pharmacy compliance, regulatory affairs, Medical Legal Regulatory (MLR) / content review, or a related field within healthcare, pharmacy, biotech, or digital health.
• Direct experience reviewing marketing, educational, or other regulated content.
• Strong knowledge of USP <795>/<797>/<800>, FDA and FTC advertising and promotion requirements, HIPAA marketing requirements, and federal and state pharmacy regulations.
• Ability to interpret complex regulations and translate them into practical, scalable guidance and timely, defensible decisions.
• Proven ability to collaborate cross-functionally, educate non-compliance teams, and influence outcomes without formal authority.
• Exceptional writing, editing, communication, organizational, and prioritization skills, with strong attention to detail and accuracy.
• Ability to balance regulatory requirements with business objectives by identifying compliant solutions that support marketing and business goals.
• Experience developing and maintaining SOPs and compliance processes.
• Proficient in Google Workspace and Microsoft Office.

Preferred Qualifications

• Juris Doctor or formal regulatory education/certification.
• Experience with Asana and Canva.

Work Environment

• This position is primarily based in a remote work environment and requires regular computer use, sitting, and standing, with occasional lifting as needed.
• Occasional travel (<10%) may be required for team meetings, conferences, retreats, or training.
• Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture

Culture isn't an afterthought at Strive. It's something we actively build. At our Gilbert, Arizona location, that looks like Food Truck Fridays and Casual Fridays. Company-wide, we also celebrate throughout the year with holiday potlucks and seasonal gatherings. We're committed to supporting the personal and professional growth of every employee, inside and outside the workplace.

EEO

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer: Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.