[Hiring] Personal Injury Paralegal/Case Manager @Parnall Law

Role Description

We're hiring a skilled and compassionate Pre-Litigation Case Manager to play a key role in guiding clients through their cases with clarity, organization, and care. If you're an experienced case management professional who leads with empathy, thrives in a collaborative environment, and takes pride in the kind of client service that makes a real difference — read on.

Qualifications

• Minimum 2 years of Plaintiff's personal injury case management experience (PI adjacent/legal assistant and medical field/behavioral health experience will not be considered)
• Strong understanding of state, local, and federal court rules
• Strong empathy for injured clients
• Exceptional communication skills, verbal and written
• Confidence and motivation to exceed expectations
• Professional attire and demeanor
• Desire to learn, develop, and motivate team members
• Excellent organizational and time-management skills
• Ability to work during Mountain Time business hours (Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM)
• Ability to pass a background check

Requirements

• Attend firm-wide huddle every Monday at 8:00 AM
• Attend daily team mini huddles Tuesday through Friday at 8:00 AM
• Attend biweekly meetings with Team Lead fully prepared with supporting metrics data
• Contact new clients within 24 hours of being retained to complete intake questionnaire
• Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
• Ensure outstanding tasks do not exceed 50 at any given time
• Complete case analysis within 3 weeks of receiving insurance confirmations
• Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
• Submit demand letters within 2 days of approved client authority
• Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline

Benefits

• $49,940–$64,500/year (DOE) — your expertise and dedication get rewarded regularly
• Full benefits package — comprehensive health, dental, and vision insurance
• Life & long-term disability insurance — because we've got your back
• 401(k) plan — we help you build a future, not just a paycheck
• Generous PTO + select paid holidays — real time off to recharge and reset
• Opportunities for community outreach — give back alongside a team that cares
• Annual company goal trip — when the team wins, everyone celebrates together
• A positive, fulfilling environment — where learning, growing, and supporting one another are part of the culture

Company Description

Parnall Law Firm isn't just one of the largest personal injury firms in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most.