[Hiring] Personal Injury Intake Specialist @Job Duck

Role Description

Join Job Duck as an Intake Specialist and become the first point of contact for individuals seeking legal support. In this role, you will guide potential and existing clients through the intake process, gather and organize critical case information, and help ensure that every client receives a professional, compassionate, and seamless experience. You will play an essential role in supporting case preparation by coordinating medical records and billing documentation while managing a high volume of communications. The ideal candidate is empathetic, highly organized, confident on the phone, and committed to delivering exceptional client service in a fast-paced legal environment.

• Salary Range: 1142 USD to 1220 USD

Responsibilities include, but are not limited to:

• Monitor intake tasks and follow up on pending items to ensure timely completion
• Provide a compassionate and supportive experience for clients throughout the intake process
• Route calls and inquiries to the appropriate team members when necessary
• Serve as the primary point of contact for incoming calls and inquiries
• Follow established firm procedures for obtaining and managing medical records
• Communicate with clients regarding documentation requests and case-related information
• Manage the firm's main phone line and ensure calls are handled professionally and efficiently
• Collaborate with the attorney and legal team to support case preparation and workflow efficiency
• Maintain accurate records and case-related documentation within Filevine
• Obtain, organize, track, and maintain medical records and billing documentation
• Gather, verify, and accurately enter client information into the firm's systems
• Conduct the complete client intake process from initial contact through information collection and documentation

Qualifications

• 2-3 years of experience working as an Intake specialist
• Experience managing medical records is a must
• Previous experience in client intake, customer service, legal support, or an administrative role preferred
• Software: Filevine, RingCentral, Microsoft Outlook, Google Drive
• Ability to handle a high volume of calls and client interactions daily
• Excellent organizational and multitasking abilities
• Ability to learn and follow established procedures consistently
• Excellent verbal and written English communication skills
• Professional and confident phone presence
• Outstanding customer service skills
• Strong attention to detail
• Exceptional active listening skills
• Ability to multitask in a fast-paced environment
• Time management and organizational skills
• Client-focused mindset
• Compassionate and empathetic approach
• Proficiency with CRM systems, communication platforms, and Microsoft Office applications

Work Shift

• 9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages

• English

Application Process

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.