[Hiring] Music Streaming Platform Law Enforcement Response Advisor @Sutherland

Role Description

The Law Enforcement Response (LER) Advisor role is a specialized, external vendor position focused on managing legal requests from law enforcement agencies worldwide.

Shifts: 6am – 15pm Sofia Time, Mon - Friday

Work location: 100% remote

Function: Dedicated specialist responsible for managing Law Enforcement Requests (LER) received by Spotify from end-to-end.

Core Duties:

• Triage and review incoming LER requests, including legal documentation.
• Assess requests against internal LER guidelines, policies, and playbooks.
• Initiate and validate data retrieval packages through internal systems, ensuring critical accuracy and quality control before delivery.
• Acknowledge and respond to requests from law enforcement agencies worldwide regarding the status and outcome of their submissions, adhering to tight turnaround times (SLA deadlines).

Critical Warning: The role involves exposure to sensitive and harmful content, including material related to criminal investigations, violence, exploitation, and child safety. Mandatory and extensive psychological wellbeing support is provided to all team members.

Qualifications

• Excellent Swedish (C1)
• Valid EU work permit
• Similar experience is a big plus
• Strong communication and problem-solving skills
• Comfortable explaining complex topics in a clear, simple manner
• This is not a typical customer service role; it requires precision, sound judgment, comfort with ambiguity, and the ability to work independently under time pressure to manage competing priorities.

Benefits

• Permanent contract with long-term job security
• Fully remote training and work from anywhere in Bulgaria
• Additional health and life insurance
• 21 days of paid annual leave
• Food vouchers and Multisport card (partially covered)
• Performance bonuses
• World-class training and career growth opportunities
• Digital HR services and 24/7 psychological support

Company Description

• Fully digital onboarding and contract signing
• Recognition and referral programs
• Engaging employee events and wellness initiatives
• Learning platforms and certification support
• Exposure to global business and an inclusive, multicultural environment