[Hiring] Litigation Department Director @Parnall Law

Role Description

Join a Team That's Fighting for New Mexico. Parnall Law Firm isn't just one of the largest personal injury firms in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most. We're hiring an experienced Litigation Department Director to oversee and elevate our paralegal team. If you're a seasoned litigation professional who leads with purpose, builds high-performing teams, and is deeply committed to fighting for injured New Mexicans — read on.

Qualifications

• 10+ years of personal injury litigation paralegal experience — active litigation stage experience required; pre-litigation backgrounds will not be considered
• Minimum 5 years in a supervisory, team lead, or management role overseeing paralegal or legal operations staff
• Deep working knowledge of state, local, and federal court rules across multiple jurisdictions
• Proven ability to build, coach, and develop high-performing teams
• Experience designing or improving litigation workflows, processes, and documentation
• Strong working knowledge of e-filing, legal documentation, and litigation management software (SmartAdvocate experience a plus)
• Exceptional written and verbal communication skills, including the ability to present metrics and outcomes to firm leadership
• Highly organized with the ability to manage department-wide workloads and priorities
• Genuine empathy for injured clients and an unwavering client-first mindset
• Deep alignment with Parnall Law's five core values: Teamwork, Talent, Truth, Tenacity, and Triumph
• Professional confidence and composure in high-stakes situations
• Ability to work during Mountain Time business hours (Mon–Thu 8–5, Fri 8–4)
• Willingness and ability to travel for quarterly planning meetings and, on occasion, in the event a case proceeds to trial
• Ability to pass a background check
• A track record of long-term growth, accountability, and impact in previous roles

Requirements

• Attend weekly firm-wide huddle every Monday morning at 8:00
• Attend daily team mini huddle Tuesday through Thursday at 8:00 am
• Attend weekly calendar meetings on Fridays at 8:00 am
• Attend and participate in Quarterly Best Practices meetings
• Attend and participate in Quarterly Planning meetings
• Ensure case status comments are entered before weekly meetings
• Conduct biweekly one-on-ones with each team member to discuss KPIs, metrics, goals, and performance
• Attend biweekly Leadership meetings
• Review and monitor team timecards and PTO
• Maintain department-level metrics dashboards and deliver regular performance reporting to the Operations Director
• Ensure overdue tasks across the litigation team never exceed established firm thresholds
• Drive continuous improvement in case throughput, client satisfaction, and team accountability

Duties / Responsibilities

• Oversee workflow distribution across the litigation department, ensuring cases are staffed appropriately and moved forward efficiently
• Monitor and manage escalations — stepping in to resolve complex case issues, attorney requests, or client concerns
• Conduct performance management for paralegal staff, including goal-setting, feedback, corrective action, and recognition
• Provide ongoing training for Paralegals and Litigation Assistants, ensuring staff are equipped to successfully manage their own caseloads
• Be available as a hands-on resource for team questions and day-to-day case support
• Ensure team members are following all firm protocols, policies, and procedures; escalate concerns to the Operations Director as needed
• Train, coach, and develop Paralegal Team Leads, building their capacity to lead effectively and independently
• Serve as the primary liaison between the paralegal team and firm attorneys, facilitating strong working relationships and clear communication
• Design, develop, document, and continuously improve litigation department processes and procedures
• Track and analyze team metrics; identify trends and present actionable insights to firm leadership
• Shadow, review, and consult on paralegal applicants at specified stages of the hiring process
• Participate in onboarding and integration of new litigation team members
• Champion Parnall Law's five core values — Teamwork, Talent, Truth, Tenacity, and Triumph — in every interaction and decision
• Follow and maintain all firm policies and procedures
• Proportionately contribute to overall client satisfaction and firm revenue goals

Reporting Relationship

• Reports directly to the Operations Director
• Direct oversight of the Paralegal Team and Paralegal Team Leads