[Hiring] Litigation & Appraisal Adjuster @Openly

Role Description

The Experienced Homeowner Litigation and Appraisal Adjuster is a senior-level individual contributor role within Openly’s Property Claims organization, responsible for managing complex homeowner property claims in litigation and appraisal from assignment through final resolution. This position demands deep technical claims expertise, strong litigation acumen, and the confidence to drive strategy independently on high-stakes files.

• Write and critically review estimates.
• Navigate sophisticated coverage questions.
• Manage defense counsel and appraisal panels.
• Deliver fair, well-reasoned outcomes for all parties.

The ideal candidate is a consummate professional who commands every file with proactive ownership and unwavering integrity, bringing urgency and genuine empathy to every interaction.

Key Responsibilities

• Litigation & Appraisal Management:
  • Manage end-to-end handling of HO property claims in litigation and appraisal.
  • Drive litigation development and strategy on the file.
  • Manage the appraisal process from invocation through award.
  • Make difficult, independent decisions with confidence and sound judgment.
• Claim Investigation & Coverage Analysis:
  • Conduct thorough investigations including review of policy terms and damages evaluation.
  • Examine claims for potential subrogation opportunities.
  • Issue coverage position letters and other formal claim correspondence.
• Estimating & File Documentation:
  • Independently scope and write property damage estimates using Cotality.
  • Critically review estimates prepared by others.
  • Prepare and maintain thorough file documentation.
  • Adhere to reserving best practices and update reserves accurately.
• Customer Service & Communication:
  • Provide superior customer service throughout the claims process.
  • Discuss and provide updates to all parties involved in the claim.
  • Maintain proactive control of every file.
• Negotiation & Independent Decision-Making:
  • Apply strong verbal negotiation skills to complex claim situations.
  • Negotiate settlement of claims with fairness and professionalism.
• Vendor & Partner Collaboration:
  • Manage and collaborate with vendor partners to drive accurate claim outcomes.
  • Provide feedback on process and performance.
  • Partner with internal functions to drive aligned claim outcomes.
  • Support and mentor peers as needed.

Qualifications

• 5+ years of HO claims experience, handling litigation matters from assignment through resolution.
• Proven ability to independently scope and write property estimates in Cotality.
• Experience managing the appraisal process from invocation through award.
• Strong verbal negotiation skills and collaborative experience with defense partners.
• Experience with formal claim handling and related correspondence.
• Active adjuster license(s) or eligibility to obtain licenses in required states.
• Experience in a remote or hybrid claims environment.
• Proficiency in Microsoft and Google productivity tools.
• Exceptional written and verbal communication skills.
• Strong organization, time management, and multi-tasking abilities.
• Tech-savvy with comfort using high-end technology tools for adjusting.
• Ability to work independently and manage a complex workload.
• Agile and change-ready mindset.

Preferred

• Experience handling claims in Oklahoma and other West Coast states.
• Auto Physical Damage (APD) experience.
• Innovative mindset with a track record of process improvement.
• Experience with MacBook and Google Suite products in claims handling.
• Bachelor’s Degree or equivalent combination of education and experience.
• CPCU, AIC, or other relevant professional designation.