[Hiring] Litigation Adjuster @Allstate

Role Description

The individual selected for this role will join a team who primarily handles claims in the following states: Texas, Kansas, Missouri, and/or Wyoming.

As a Represented/Litigation Bodily Injury Adjuster, your main focus will be:

• Investigating automobile accidents involving single or multiple vehicles, resulting in property damage and/or bodily injury with attorney/litigation involved.
• Working remotely from your home while efficiently handling your responsibilities.
• Assessing coverage, liability, and damages while providing exceptional customer service.
• Communicating with customers and attorneys through various channels, including voice calls, email, and text messages.
• Engaging in negotiation processes to reach fair injury settlements with all parties involved.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring, leading with empathy.
• The Investigator: Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies.
• The Effective Communicator: Use phone, emails, and video chat to assist customers through a fast, fair, and easy claims process.
• The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
• The Problem Solver: Utilize multiple tools to get the job done in a fast-paced environment.
• The Recorder: Protect the company financially by executing policies and keeping clear records of your work.

Qualifications

• 3+ years of experience handling represented third-party Bodily Injury claims.
• Experience managing severe, complex, and litigated Bodily Injury claims.
• Experience handling claims in Texas, Kansas, Missouri, and/or Wyoming.
• Extensive knowledge of Gross Tort Value and Risk Analysis, a plus.
• Experience using NextGen, Mitchell Decision Point, and Casualty Center, a plus.
• Proficient communication skills, especially over the phone.
• Ability to work independently and remotely, while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills.
• Knowledge of innovative tools and platforms for effective claims evaluation.

Requirements

• This position is a permanent remote home-based role, located in the United States.
• This position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.
• Schedule: Monday-Friday, 8am-4:30pm CST.
• Home office requirements include a dedicated workspace, minimum internet bandwidth of 50 MB down/5 MB up, and appropriate work surface and seating.

Benefits

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.
• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time-off policy that supports work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with the rest of your life.