[Hiring] Litigation Adjuster @Allstate

Role Description

A day in the life of a Litigation Adjuster, and what it takes to do the job!

As a Litigation Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved.

• The Customer Service Expert: You’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim.
• The Investigator: You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: You’ll use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
• The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants, in accordance with all legal and business standard methodologies.
• The Problem Solver: You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
• The Recorder: You’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.

Qualifications

• 3+ years of experience handling Florida third-party bodily injury litigation claims.
• Knowledge of Florida tort reform.
• Florida 6-20 All Lines Adjuster License (Property & Casualty).
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately - preferred.
• Ability to work independently and remotely, while managing time efficiently - preferred.
• Familiarity with insurance policies, coverage, and liability determination - preferred.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully - preferred.
• Knowledge of innovative tools and platforms for effective claims evaluation - preferred.

Requirements

• Florida 6-20 All Lines Adjuster License (Property & Casualty).
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
• Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Compensation

Compensation offered for this role is $65,600.00 - $110,075.00 annually and is based on experience and qualifications.