[Hiring] Legal Operations Virtual Assistant @Job Duck

Role Description

The Legal Operations Virtual Assistant role with Job Duck offers the opportunity to take ownership of a highly dynamic, client-focused position that directly supports the day-to-day operations of a growing legal practice. This role combines legal support, client intake, marketing coordination, and client experience into one cohesive function, allowing you to contribute meaningfully across multiple areas of the business. You will play a key role in maintaining organized workflows, ensuring timely communication, and executing structured processes that keep operations moving forward smoothly.

The position is ideal for someone who thrives in fast-paced environments, values precision, and takes initiative to complete tasks without constant supervision. Success in this role comes from being proactive, detail-oriented, and committed to delivering a high level of client care.

• Compensation Range: $1,060 to $1,150 USD

Responsibilities include, but are not limited to:

• Maintain accurate and up-to-date records in CRM systems
• Answer and manage all inbound calls using structured intake protocols
• Assist in maintaining structured processes and improving operational efficiency
• Proactively identify pending tasks and ensure completion or escalation as needed
• Ensure all daily, weekly, and monthly workflows are completed on time
• Support follow-up communications and client satisfaction efforts
• Support execution of digital marketing tasks and content posting
• Track referrals and manage client onboarding processes
• Coordinate with external vendors for marketing and operational tasks
• Monitor and respond to messages, comments, and reviews across platforms
• Organize case files, documentation, and case tracking systems
• Process retainers, invoices, and monitor payment status
• Manage scheduling, calendar coordination, and court date tracking
• Respond to inbound leads promptly and qualify potential clients

Qualifications

• 2 or more years of experience in legal support, intake, administrative support, or related roles
• Strong English proficiency with clear and professional communication
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong follow-through and accountability
• Proactive mindset with the ability to take initiative and complete tasks independently
• Experience working with CRM systems and managing client data
• Ability to handle client interactions with empathy and professionalism
• Strong problem-solving and analytical thinking skills
• Comfortable managing billing, invoicing, and payment tracking

Requirements

• Full-time, remote position
• Work schedule aligned with Eastern Standard Time
• Office hours are 6:30 AM to 3:30 PM EST
• Fast-paced, client-facing support role
• High level of written and verbal English required
• Ability to work independently in a high-responsibility environment
• Strong organizational skills and ability to manage multiple workflows
• Comfortable following structured processes and executing tasks with precision

Tools and Software

• Microsoft Word, Excel, and Outlook
• CRM platforms such as Keap or similar systems
• Social media platforms including Facebook, Instagram, LinkedIn, TikTok, and YouTube
• Email automation tools within CRM systems

Work Shift

• Languages: English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.