[Hiring] Legal Operations Specialist and Paralegal @Ithaka

Role Description

We are looking for a motivated, detail-oriented Legal Operations professional to support the organization in the following areas:

• Technology-enabled legal operations, including ITHAKA’s Contract Lifecycle Management System (Conga Contracts, currently migrating to Contracts for Salesforce)
• E-signature system (DocuSign)
• Legal matter management system (Jira)
• User support for systems via Slack and other innovative training materials
• Assistance with corporate compliance matters, filings, research, and special projects

The Legal Operations Specialist will report directly to the Senior Legal Operations Manager and support the work of ITHAKA products and services such as JSTOR, Ithaka S+R, and Portico.

Responsibilities

• Legal Operations/System Administration:
  • Serve as an administrator for the legal operations systems used by the Office of the General Counsel, including Conga Contracts, Contracts for Salesforce (CFS), Jira, DocuSign, and other systems as needed.
  • Manage user accounts, handle training and troubleshooting, and communicate substantive changes to users.
  • Perform day-to-day maintenance of template documents, clause libraries, dashboards, reports, inquiries, wizards, etc.
• Project Management and System Onboarding:
  • Manage onboarding of users, new departments, or subgroups to Conga for Salesforce and rework flows for existing CFS participants.
  • Identify and assemble core team members, gather requirements, reconfigure system as needed to meet users’ evolving needs, drive new user testing and training sessions.
  • Serve as liaison between Legal, Business Systems, and other subject matter experts and power users of the CFS system.
  • Execute migration activities, including collection of data requirements, data cleanup, and preparation.
• Documentation, Training, and Support:
  • Update training syllabi and conduct training sessions using a variety of training methods to facilitate user adoption for a range of learning styles.
  • Update and create user manuals and training videos.
  • Oversee and respond to user support requests.
  • Implement and document new policies and processes in a centralized manner to complement legal systems.
  • Respond to user requests about CFS and Conga Contracts in a dedicated Slack channel and provide timely support.
• Corporate Filings:
  • Draft and coordinate various Secretary of State corporate filings to ensure ITHAKA remains in good standing.

Qualifications

• Four years minimum relevant experience with Conga Contracts for Salesforce CLM.
• Excellent skills in analytical thinking, specifically the ability to identify and define problems, collect data, establish facts, and develop substantial conclusions.
• Exceptional organizational skills with an excellent sense of priority, urgency, and commitment to deadlines.
• Ability to listen, get clarification, and respond well to questions.
• Ability to identify and resolve problems in a timely manner and analyze information skillfully with minimal supervision.
• Ability to communicate effectively with members of other units to support their functions and assist them in supporting the Legal unit.
• Solid computer skills, including proficiency with Microsoft Office products (Word, PowerPoint, and Excel) and Google Suite products (GDocs, GSheets, and Google Slides).
• Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.

Work Authorization and Sponsorship

• ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) to work in the United States.

Compensation and Benefits

• The starting salary for this position ranges from $75,000–$90,000 per year.
• Starting pay may vary with job-related knowledge, skills, and experience.
• Our total compensation package for benefits-eligible employees includes:
  • Medical, dental, and vision plans
  • Employer-paid 10% retirement contribution
  • Paid parental and caregiver leave
  • 22 days of paid time off
  • 11 paid holidays
  • Up to 12 sick days
  • Wellness benefits
  • More
• ITHAKA may make changes to its benefits programs from time to time.